Sandra Robinson
Willingboro
Summary
Dynamic professional with a proven track record in customer service and schedule management at Uber. Recognized for achieving high customer ratings through exceptional communication and navigation skills. Successfully built strong client relationships as an Insurance Agent, enhancing loyalty and trust while cross-selling products to meet sales targets.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Uber Driver
Uber
08.2024 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
Insurance Agent
Focused On Community
01.2021 - 2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
Surveyor, Research Data Collector
Maximum Research
11.2018 - 11.2021
- Performed field calculations to complete assessments.
- Gathered, organized and modeled data for reports and presentations.
- Utilized computer technology, apps, phones, internet
- Adapted quickly to changing conditions on job sites, efficiently adjusting plans as needed while maintaining overall project goals.
- Utilized GPS technology for efficient data collection, expediting the completion of fieldwork assignments.
Education
Associate of Arts - Psychology
Rowan
NJ05-2004
Skills
- Schedule management
- Excellent navigation
- Customer service
- Passenger transportation
Certification
CPR First Aid
CNA
Automated Office Technology
Timeline
Uber Driver
Uber
08.2024 - Current
Insurance Agent
Focused On Community
01.2021 - 2023
Surveyor, Research Data Collector
Maximum Research
11.2018 - 11.2021
Associate of Arts - Psychology
Rowan
Similar Profiles
Demetria ElliottDemetria Elliott
Uber Driver at UberUber Driver at Uber
Joandra CabralJoandra Cabral
Vehicle Crash Claims at UberVehicle Crash Claims at Uber
James EstherJames Esther
Independent Contractor at UberIndependent Contractor at Uber
Jumel KoonceJumel Koonce
Team Member at Shake ShackTeam Member at Shake Shack
Felisha DavisonFelisha Davison
Sr. Payroll Operations Analyst at The Campbell’s CompanySr. Payroll Operations Analyst at The Campbell’s Company