Sandra Santiago
Phoenix,AZ
Summary
Highly motivated and committed Medical Assistant. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Positive and upbeat with excellent communication skills.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Affiliated Dermatology
11.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Navigate EMA EMR
- Documented vital signs and health history for patients in clinic.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Oriented and trained new staff on proper procedures and policies.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared patients for biopsies.
- Trained in Mohs
Customer Service Representative
Macys Credit And Customer Service
09.2017 - 03.2020
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback.
Education
No Degree - Medical Assisting
Brookline College - Phoenix
Phoenix, AZ12.2021
High School Diploma -
Thunderbird High School
Phoenix, AZ05.2015
Skills
- Suture removal
- Medical Terminology
- Procedure Assistance
- Patient Scheduling
- Customer Service
- Compassionate
- Bandage Changes
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Affiliated Dermatology
11.2021 - Current
Customer Service Representative
Macys Credit And Customer Service
09.2017 - 03.2020
No Degree - Medical Assisting
Brookline College - Phoenix
High School Diploma -
Thunderbird High School
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