Sandra Scharnikow
Endicott
Summary
Dedicated Patient Service Specialist with expertise in patient scheduling, administrative tasks, and customer service. Proven ability to coordinate communication between patients and staff, ensuring a seamless experience.
Overview
33
33
years of professional experience
2
2
Certifications
Work History
Patient Service Specialist
Guthrie Lourdes Hospital Radiology
Binghamton
11.2002 - Current
- Facilitated patient check-in processes for radiology appointments.
- Facilitated communication between patients and radiology staff to ensure seamless appointment experiences.
- Provided clear instructions for radiology procedures to patients.
- Addressed and resolved patient inquiries and concerns with professionalism and empathy, enhancing patient satisfaction.
- Answered incoming calls and responded to inquiries in a timely manner.
- Performed administrative tasks including filing, faxing documents, and copying materials.
- Ensured all required documentation was completed accurately before submitting claims.
- Processed payments from patients, including cash, check, or credit card transactions.
- Greeted patients upon arrival and verified patient information.
- Maintained strict confidentiality when dealing with sensitive information.
- Scheduled appointments and managed patient records using electronic health record software.
- Provided general customer service support by answering questions about services provided by the practice.
- Collected co-pays at time of visit according to office policy.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Managed high volume of incoming calls, delivering exceptional customer service to patients and families and ensuring timely responses.
Store Manager
McDonald's
Johnson City
10.1993 - 08.2001
- Managed daily store operations to ensure smooth workflow and efficiency.
- Developed training programs for team members, improving customer service skills and fostering a customer-centric environment.
- Monitored inventory levels and ordered supplies to maintain stock availability.
- Oversaw cash handling procedures to ensure accuracy in transactions.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Designed weekly work schedules for store personnel to optimize staffing and meet customer demand.
- Conducted staff meetings to communicate goals and motivate team performance.
- Recruited, trained and supervised new employees.
- Compiled monthly reports on sales figures, expenses, and profits to inform management decisions.
- Implemented safety protocols to ensure compliance with health regulations.
- Ensured compliance with safety regulations and company policies.
Education
High School Diploma -
Newark Valley High
Newark Valley06-1983
Education
Circleville Bible College
Circleville, OHSkills
- Patient scheduling
- Electronic health records
- Insurance verification
- Documentation compliance
- Payment processing
- Customer relationship management
Certification
Billing and Coding Diploma
Timeline
Patient Service Specialist
Guthrie Lourdes Hospital Radiology
11.2002 - Current
Store Manager
McDonald's
10.1993 - 08.2001
High School Diploma -
Newark Valley High
Education
Circleville Bible College