Sandra Scudder
Tucson,AZ
Summary
Dynamic customer service professional with extensive experience at Allegiant Airlines, excelling in relationship building and efficient problem resolution. Proven ability to enhance client satisfaction through effective communication and meticulous attention to detail. Skilled in business operations and proficient in Microsoft Office, driving repeat business and fostering strong client connections.
Overview
29
29
years of professional experience
Work History
Owner/self Employee
Self
04.1999 - Current
- Drive individuals personal cars to and from winter/summer residence.
- Schedule drives with flight arrival/departure.
- Cultivated strong relationships with clients to drive repeat business
Customer Service Agent
Allegiant Airlines
10.2004 - 02.2007
- Assisted passengers with check-in procedures and baggage claims, streamlining overall service efficiency.
- Resolved customer inquiries regarding flight schedules and policies, ensuring high satisfaction levels.
- Managed ticketing systems to facilitate timely updates and accurate information dissemination to customers.
- worked gates, ticket counter and baggage service
- worked in office at end to go agents schedule
Customer Service. Agent
TWA/American Airlines
09.1996 - 08.2001
- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
- Provided detailed information on flight schedules and services to enhance customer experience.
- Worked all areas of airport and airline
Education
High School Diploma -
Buffalo Grove High School
Buffalo Grove, ILSkills
- Versed in Microsoft excel, word etc
- Versed in Microsoft excel, word etc
- Versed in Microsoft excel, word etc
- Versed in Microsoft excel, word etc
- Versed in Microsoft excel, word etc
- Versed in Microsoft excel, word etc
- Versed in Microsoft excel, word etc
- Versed in Microsoft excel, word etc
Timeline
Customer Service Agent
Allegiant Airlines
10.2004 - 02.2007
Owner/self Employee
Self
04.1999 - Current
Customer Service. Agent
TWA/American Airlines
09.1996 - 08.2001
High School Diploma -
Buffalo Grove High School