Sandra Sheffield
Whitney,Texas
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
19
19
years of professional experience
Work History
Independent Agent
Moore Agencies, American Income
MA, United States
02.2024 - Current
- Provided guidance and advice on insurance options, risk management strategies, and policy renewals.
Insurance Claims Adjuster
Self Employed Services
WHITNEY, TX
11.2023 - Current
- Investigated the circumstances of insurance claims to determine liability.
Center Manager With Sales Responsibilities
American Home Patient
Woodway, Texas
05.2022 - 10.2023
- Communicate effectively with doctors, administration, Directors of Respiratory therapy departments and others responsible for referrals
- Implement safety programs, maintain records, and comply with Federal, state, and local regulations that apply to OSHA, DOT, and FDA
- Responsible for growth of customer base with excellent customer service
- Responsible for the profitability of the Center
- Responsible for maintaining a fleet of leased vehicles, including routine preventive maintenance, record keeping of inspections.
- Developed, implemented, and managed center's budget.
- Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
- Established customer service standards for the center and monitored performance of staff against those standards.
- Created operational plans for the center in order to maximize efficiency and productivity.
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
- Recruited new employees by conducting interviews and orientations for new hires.
- Developed strategies to increase sales revenue within the center.
- Analyzed financial data related to the center's operations such as expenses, profits and losses.
- Monitored stock levels at the center in order to determine when additional supplies or products should be ordered from vendors.
Sales Representative
Rotech
Waxahachie, Texas
02.2022 - 05.2022
- Maintained and managed relationships with physicians and Medical Offices
- Serve as the key point of contact, from initial contact until order fulfilled
- Communicated within the office, with physicians and staff, and patients’ key information for optimal patient health.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
- Provided technical support for customers using the company's products or services.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Collaborated with other departments such as marketing, finance, logistics.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Managed inventory levels by ordering sufficient stock for each account.
- Adhered to established policies and procedures when handling customer accounts.
Director of Respiratory Therapy
Hill Regional Hospital
Hillsboro, Texas
02.2007 - 01.2022
- Responsible for quality control activities, performance improvement, and clinical operations of the department
- Develop, monitor, and report department performance improvement indicators and initiate process improvements as needed
- Meeting and exceeding department productivity goals by improving efficiencies and managing staff according to workload
- Accurately and timely-collects statistical and financial data for comparisons to budget expectations and implements solutions accordingly
- Evaluate the capital and equipment needs of the department and coordinate requests with senior management
- Reviews new products and procedures to ensure optimal services are available.
- Managed the recruitment, selection and training of respiratory therapists.
- Developed policies and procedures related to respiratory therapy services.
- Reviewed medical records for appropriateness of care provided by respiratory therapists.
- Monitored quality assurance activities in the respiratory therapy department.
- Collaborated with physicians, nurses, and other healthcare professionals to coordinate patient care plans.
- Implemented educational programs for staff members regarding new techniques and equipment used in respiratory therapy services.
- Ensured that all safety regulations were followed in the department of Respiratory Therapy.
- Oversaw budgeting processes for the Respiratory Therapy Department including planning, forecasting, and cost control measures.
- Conducted performance evaluations for Respiratory Therapy personnel based on established criteria.
- Initiated changes to improve efficiency within the Respiratory Therapy Department.
- Participated in interdisciplinary committees to develop protocols and guidelines related to respiratory therapy services.
- Negotiated contracts with vendors and suppliers for purchasing supplies required by the Respiratory Therapy Department.
- Provided leadership during emergency situations involving patients requiring advanced levels of respiratory support.
- Maintained current knowledge regarding trends and developments in the field of Respiratory Therapy.
- Evaluated new technology available in order to make recommendations about its use within the department.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system to process personnel information and produce reports.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
CRT/RCP Field Therapist/Lead Technician
Rhema Medical
Hillsboro, Texas
01.2010 - 03.2013
- Ensures staff compliance with Community Care Standards
- Supervises daily functions and performance of the department to ensure patient care quality through appropriate staffing
- Meeting and exceeding department productivity goals by improving efficiencies and managing staff according to workload
- Ensures department timely compliance of mandatory education, certifications, licenses, etc.
- Provided direct patient care and monitored vital signs such as heart rate, respiratory rate, temperature and blood pressure.
- Monitored patient progress by documenting assessments, treatments and interventions.
- Operated a variety of medical equipment including ventilators and oxygen therapy devices.
Manager of Respiratory Care
Whitney Hospital
Whitney, Texas
06.2005 - 02.2007
- Accurately and timely-collects statistical and financial data for comparisons to budget expectations and implements solutions accordingly
- Monitor and enforce all hospital and HR policies
- Frequently reviews new products and procedures to ensure optimal services are available
- Evaluate the capital and equipment needs of the department and coordinate requests with senior management.
- Developed and implemented policies and procedures for respiratory care services.
- Identified areas of improvement in the respiratory care department, developed and implemented plans to address them.
- Mentored new staff members on the use of respiratory equipment and techniques.
- Established standards of performance for all respiratory therapists at the facility.
- Coordinated with physicians and other healthcare personnel to ensure patient safety during treatments.
- Reviewed patient records to ensure compliance with established protocols for treatment and diagnosis of respiratory conditions.
- Participated in hospital committees related to quality assurance, infection control, risk management, and safety programs.
- Conducted regular audits of medical records for accuracy and completeness according to state regulations.
- Performed administrative tasks such as scheduling meetings, preparing reports, ordering supplies.
- Assisted with recruitment efforts by interviewing prospective candidates for open positions.
- Evaluated existing processes within the department and identified opportunities for improvement.
Education
Texas and Massachusetts -
State License for Life/Health Insurance
02.2024
Certificate and State License for Insurance Claims Adjustment -
The Adjuster School of Texas
11-2023
Bachelor of Science Business Administration, Healthcare Management -
Western Governors University
03.2022
Associates of Arts, Business -
Hill College
01.2019
Respiratory Care Technician -
McClennan Community College
01.1994
Skills
- Computer Skills/Excell
- Time management
- Office Management
- Team Control
- Sales
- Multi-task
- Communication Skills
- Quality Assurance Control/Improvements
- Analytical Skills
- Applied Business Skills
- Management
- Medical Terminology
- Expertise in sales
- Friendly telephone personality
- Interviewing proficiency
- Customer support background
- Lead Generation
- Customer service experience
- Contract Negotiations
- Schedule Management
- Marketing Management
- Ensuring customer satisfaction
- Product Sales
- Customer Complaint Resolution
- Business Correspondence
- Call Management
- Career Growth Strategy Development
- Organizational Skills
- Conflict Resolution
- Public Speaking
- Problem-Solving
- Clear Communication
- Contract negotiation expertise
- Sales strategy development
- Positive Attitude
- Recordkeeping proficiency
- Information documentation
- Report creation
- Internet savvy
- Business Development
- Relationship Building
- Professional Networking
- Human Resources Coordination
- Critical Thinking
- Adaptability and Flexibility
- Attention to Detail
- Analytical and Logical Thinking
- CRM Tracking
- Client Relationship Management
- Professional Demeanor
- Multitasking
Awards
- 10 Year Certificate of Recognition
- Outstanding Leadership
- Clinical Manager of the Year
- Therapist of the Year
Accomplishments
Micro-credential in Management
Micro-credential in Applied Business Skills
Micro-credential in Human Resource Management
Timeline
Independent Agent
Moore Agencies, American Income
02.2024 - Current
Insurance Claims Adjuster
Self Employed Services
11.2023 - Current
Center Manager With Sales Responsibilities
American Home Patient
05.2022 - 10.2023
Sales Representative
Rotech
02.2022 - 05.2022
CRT/RCP Field Therapist/Lead Technician
Rhema Medical
01.2010 - 03.2013
Director of Respiratory Therapy
Hill Regional Hospital
02.2007 - 01.2022
Manager of Respiratory Care
Whitney Hospital
06.2005 - 02.2007
Texas and Massachusetts -
State License for Life/Health Insurance
Certificate and State License for Insurance Claims Adjustment -
The Adjuster School of Texas
Bachelor of Science Business Administration, Healthcare Management -
Western Governors University
Associates of Arts, Business -
Hill College
Respiratory Care Technician -
McClennan Community College
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