Erik Brooks
Menifee,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Sanders Agencies Of American Income Life Insurance
2022.09 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
Landscape Worker
Big Booze Landscaping
2022.06 - 2022.08
- Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways.
- Improved plant health through proper pruning, fertilizing, and pest control techniques.
- Ensured safety on job sites by following proper procedures for operating power tools and heavy equipment.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Preserved client satisfaction with timely completion of tasks according to specifications outlined in contracts or work orders.
- Applied mulch and other soil amendments to improve plant growth conditions while also controlling weeds and retaining moisture levels.
Education
High School Diploma -
Paloma Valley High School
Menifee, CA05.2023
Skills
- Paperwork Processing
- Complaint Resolution
- Call Management
- Product Knowledge
- Product Sales
- Customer Service
Timeline
Customer Service Representative
Sanders Agencies Of American Income Life Insurance
2022.09 - Current
Landscape Worker
Big Booze Landscaping
2022.06 - 2022.08
High School Diploma -
Paloma Valley High School
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