Sandra Sisk
Ocala,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
Work History
Site Manager
White Label storage
Remote
06.2024 - Current
- Organized, delegated and monitored daily operations of self-storage facility.
- Maintained accurate records of tenant information such as payment history, contact details.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Ensured that the storage units were clean and safe for tenants to use.
- Conducted regular inspections of the facility to identify any potential safety hazards or maintenance issues.
- Resolved customer complaints promptly and professionally in order to maintain positive relationships with clients.
- Created reports detailing financial performance, occupancy levels, and customer feedback.
- Analyzed business performance data and forecasted business results for upper management.
- Developed procedures to ensure timely collection of payments from customers.
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
- Created reports for management on past due accounts and delinquency rates.
Store Owner Carlot
Fleet Services
Ocala, FL
02.2014 - 01.2023
- Developed store policies and procedures to ensure customer satisfaction.
- Created a unique shopping experience for customers by providing personalized service.
- Assisted with purchasing decisions based on customer demand and current market conditions.
- Implemented marketing campaigns to increase brand visibility and attract new customers.
- Tracked employee performance and provided feedback regularly to ensure quality standards were met.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Negotiated contracts with vendors to secure best prices for products.
- Monitored competitor activities to stay informed of industry changes.
- Provided training for employees on product knowledge and customer service techniques.
- Oversaw the maintenance of all equipment used in the store's operations.
- Verified accuracy of title documents for completeness and correctness.
- Maintained records of all transactions in a computer database.
- Researched customer inquiries regarding title information.
- Prepared daily reports to document title activity and sales.
- Developed and implemented sales strategies to increase market share.
- Established relationships with key clients, while maintaining existing customer base.
- Identified, screened and interviewed potential employees.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Organized orientation sessions for new hires and provided them with onboarding information.
Mortgage Underwriter
North Fork Bank
Tampa, FL
01.2011 - 02.2014
- Reviewed and analyzed loan applications for completeness and accuracy.
- Assessed risk levels associated with each loan application based on established criteria.
- Calculated debt-to-income ratios to ensure compliance with industry standards.
- Verified employment history and income of applicants.
- Evaluated collateral properties to assess market value.
- Consulted with other departments regarding complex loan applications.
- Prepared detailed underwriting reports for management review.
- Analyzed financial documents such as tax returns, bank statements, pay stubs, and credit reports to determine borrower's ability to repay the loan.
- Issued clear written conditions for approval of mortgage loans.
- Maintained up-to-date knowledge of changing laws and regulations related to mortgage lending.
Education
Bachelor of Arts - Business Management
Post University
Remote03-2017
Skills
- Regulatory Compliance
- Multitasking and Organization
- Building site supervision
- Safety Procedures
- Project Management
- Inspection principles
- Asset Management
- Site Inspection and Management
- Budget Development
- OSHA Compliance
Languages
Spanish
Professional
Timeline
Site Manager
White Label storage
06.2024 - Current
Store Owner Carlot
Fleet Services
02.2014 - 01.2023
Mortgage Underwriter
North Fork Bank
01.2011 - 02.2014
Bachelor of Arts - Business Management
Post University