Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Smith

Chambersburg,PA

Summary

Results-driven professional with extensive experience in dispatching and production scheduling at the Borough of Chambersburg. Proven ability to optimize workflows and enhance communication, utilizing strong decision-making and attention to detail. Adept at incident reporting and prioritizing calls, ensuring efficient emergency response and operational excellence.

Overview

18
18
years of professional experience

Work History

Dispatcher A

Borough of Chambersburg, Pennsylvania
02.2022 - 06.2026
  • Assisted in emergency response operations through effective radio,telephone and computer communication and dispatching protocols. Coordinated dispatch of gas, electric, and water personnel as needed.
  • Monitored real-time data to assess resource availability and optimize response times.

Maintained accurate logs of calls, incidents, and communications for reporting purposes.Trouble Reports in Nexus system.

• Prepared 12000 bills per month for mailing. Responsible for accuracy and accountability.

Production Scheduler/Receptionist

Knouse Foods Coop
03.2017 - 02.2022
  • Coordinated production schedules to optimize workflow efficiency and meet delivery timelines.
  • Collaborated with cross-functional teams to address scheduling conflicts and resource allocation.
  • Utilized Oracle software for tracking inventory levels and production progress.
  • Preared daily production data to send to administration.
  • Answered all incoming phone calls, applicants and interviews.
  • Worked directly for Plant Manager and Plant Administrator.

Loader/Mounter/machine Operator

Dal-Tile Corporation Corporate Headquarters
02.2012 - 03.2017
  • Collaborated with team members to maintain efficient workflow.
  • Maintained clean, orderly work environment free of hazards.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Operated mounting equipment to assemble tile products efficiently.
  • Collaborated with team members to meet production deadlines consistently.
  • Ensured quality control by inspecting finished products for defects.
  • Maintained cleanliness and organization of work area to promote safety.
  • Monitored inventory levels of materials needed to operate machine and keep production moving.
  • Conducted quality assurance checks on mounted products to guarantee adherence to company standards and client specifications.
  • Troubleshot issues with machinery as they arose, minimizing downtime and maintaining steady progress toward project completion.
  • Exceeded production goals through diligent work ethic and commitment to continuous improvement initiatives within the Mounter role.

Corrections Officer

County of Adams
10.2008 - 04.2012
  • Enforced facility rules to maintain safety and security for inmates and staff.
  • Conducted regular inspections to identify potential hazards and ensure compliance with regulations.
  • Oversaw inmate behavior and reported incidents to supervisors for timely intervention.
  • Oversaw accurate documentation of inmate activities and facility operations for compliance and accountability.
  • Trained new officers on protocols, enhancing team effectiveness and operational readiness.
  • Developed strategies to de-escalate conflicts, improving overall atmosphere within the facility.
  • Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
  • Supported successful emergency response efforts by participating in regular drills and training exercises.
  • Prevented contraband introduction through diligent cell searches and visitor screenings.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
  • Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.

Education

Corrections Officer Training - Corrections Officer Training

PA Dept of Corrections
Elizabethtown, PA
09-2009

CNA Course - Certified Nursing Assistant

HACC
Gettysburg, PA
05-2007

High School Diploma -

Fairfield Area Schools
Fairfield, PA
05-1984

Skills

Customer service

Data entry

Decision-making

Active listening

Attention to detail

Time management

Dispatching procedures

Prioritizing calls

Route planning

Incident reporting

Multitasking and organization

Verbal and written communication

Map reading

Emergency protocols

Radio communication

Critical thinker

Microsoft office

Organizational skills

Excellent communication

Timeline

Dispatcher A

Borough of Chambersburg, Pennsylvania
02.2022 - 06.2026

Production Scheduler/Receptionist

Knouse Foods Coop
03.2017 - 02.2022

Loader/Mounter/machine Operator

Dal-Tile Corporation Corporate Headquarters
02.2012 - 03.2017

Corrections Officer

County of Adams
10.2008 - 04.2012

Corrections Officer Training - Corrections Officer Training

PA Dept of Corrections

CNA Course - Certified Nursing Assistant

HACC

High School Diploma -

Fairfield Area Schools
Sandra Smith