Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sandra Spivey

Sandra Spivey

Franklin,TN

Summary

Results-driven Technical Program Manager with extensive abilities in Agile project management. Leads and manages technical associates across a highly matrixed organization in developing new business solutions.

Overview

10
10
years of professional experience

Work History

Technical Program Manager

Optum
02.2022 - Current
  • Own the Program Management processes and tools/technology for the Advanced Solutions team.
  • Organize and manage multiple, concurrent priorities in a fast-paced environment.
  • Engage with stakeholders in various areas (Client Management, Product, Analytics, etc.) to translate stakeholder needs and requirements into scalable business operations processes.
  • Analyze and evaluate current business processes and workflow and make process improvement recommendations.
  • Obtain needed resources (e.g., different functional teams; subject matter experts; internal and/or external stakeholders) to implement business solutions.
  • Create and/or oversee processes to gather stakeholder feedback on process effectiveness.
  • Communicate with stakeholders to keep them informed of key project performance indicators and/or risks through informal and formal reporting.
  • Collaborate with stakeholders across multiple functional areas and job levels to ensure consistent use and application of solutions across functions and teams.
  • Utilize stakeholder feedback and/or process performance information to identify potential continuous improvement opportunities
  • Work cross functionally in a matrixed organization
  • Follow through on commitments and communicate early when commitments are at risk
  • Manage multiple technical and operational projects and initiatives to completion, on time and within budget and scope
  • Advise best practices for organization of projects. Be able to identify differences in project-types across the organization in each department and assist each department head to maximize use of project planning best practices
  • Understand technical complexity of products and technical challenges each product faces
  • Work across multiple lines of business and supporting functions to organize and align resources to achieve objectives

Technical Project Manager

Philips Healthcare
12.2013 - 02.2022
  • Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
  • Created and implemented contingency plans to address potential risks.
  • Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
  • Assessed and analyzed customer requirements to develop effective IT project plans.
  • Identified risks early in the project lifecycle, developing mitigation plans to prevent schedule delays or cost overruns.
  • Monitored and tracked project progress to support timely completion.
  • Communicated project updates to stakeholders at all levels.
  • Implemented best practices in change management to minimize disruptions during project transitions or scope adjustments.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.

Education

Bachelor of Science - Communications

The University of Tennessee - Knoxville
Knoxville, TN
08.1986

Skills

  • Technical Roadmap Design
  • User Acceptance Testing
  • Agile Testing Practices
  • Aftercare User Support
  • Best Practice/Playbook Design
  • Internal Stakeholder Communications and Management
  • Requirements Implementation
  • Agile Methodologies and Project Management
  • Project Leadership and Management
  • Scrum Framework
  • Project Planning
  • Implementation planning
  • Test Automation

Accomplishments

  • Developed and Implemented post deployment platform user support program called hyperCare, which gives intensive zero distance technical support during the 30 days after production deployment.
  • Created and graphically designed a consistent stakeholder communication method called “Platform: The Newsletter for the Claim Audit Platform.”
  • Instituted feature level UAT to allow users to test features for their application as they are built, allowing engineering teams to develop features using true agile methodology.
  • Created end-to-end testing plan for the entire engineering stack.

Timeline

Technical Program Manager

Optum
02.2022 - Current

Technical Project Manager

Philips Healthcare
12.2013 - 02.2022

Bachelor of Science - Communications

The University of Tennessee - Knoxville

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Sandra Spivey