Sandra Standish
Austin,TX
Summary
Service-driven professional with extensive experience in customer-facing, leadership and operational roles. Known for delivering exceptional guest experiences, maintaining composure in fast-paced environments, and leading with professionalism and empathy. Brings a strong foundation in safety awareness and conflict resolution. Adept at creating a calm, welcoming environment while ensuring comfort, compliance, and satisfaction.
Overview
34
34
years of professional experience
Work History
Manager
Texas Hill Country Olive Co.
Dripping Springs, TX
09.2018 - 05.2021
- Managed daily operations to ensure smooth functioning of the store and restaurant, maintaining a clean, safe environment for customers and employees.
- Trained and mentored team members to enhance customer service and sales performance.
- Maintained compliance with safety regulations, fostering a secure shopping and dining environment for customers.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed employees successfully in fast-paced environment through proactive communication and positive feedback.
- Developed and enforced health and safety protocols to comply with regulatory standards.
General Manager
Pink Marmalade Designs
Austin, TX
06.2010 - 06.2017
- Established strong relationships with key clients, ensuring high levels of satisfaction and repeat business.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Account Manager
Meisenbach Capital Management
Seattle, WA
05.2004 - 06.2009
- Developed strong client relationships to enhance customer satisfaction and retention.
- Managed account portfolios, ensuring timely delivery of services and products.
- Collaborated with cross-functional teams to execute strategic initiatives effectively.
- Analyzed client needs and provided tailored solutions to drive business growth.
- Oversaw contract negotiations, ensuring compliance with company policies and client expectations.
Assistant Manager
Nordstrom
Seattle, WA
12.1986 - 01.1996
- Led team in delivering exceptional customer service, enhancing overall shopping experience.
- Developed and implemented strategies to improve sales performance and customer engagement.
- Trained and mentored team members to enhance customer service skills and product knowledge.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
Education
High School Diploma -
Lake Washington
Seattle, WASkills
- Exceptional guest experiences
- Complex problem-solving
- Time management
- Professional appearance
Timeline
Manager
Texas Hill Country Olive Co.
09.2018 - 05.2021
General Manager
Pink Marmalade Designs
06.2010 - 06.2017
Account Manager
Meisenbach Capital Management
05.2004 - 06.2009
Assistant Manager
Nordstrom
12.1986 - 01.1996
High School Diploma -
Lake Washington