Sandra Steadman
Walterboro,SC
Summary
Outgoing Customer service with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Walterboro Wildlife Center Customer Service
City Of Walterboro
02.2023 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Focused on customer service
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Maintained and managed visitors in an Excel Program
- Directed visitors to the right person to rent the facilities
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Spartina 449
04.2021 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Sold women's clothing and handbag in store
- Conducted inventory checks for sizing
- Offered advice and assistance to customers, paying attention to special needs or wants.
Grant Writer
SC SHARE
01.1989 - 05.2020
- Wrote, reviewed and edited proposals for grants, gifts and contracts.
- Prepared and submitted grant applications to corporate organizations, private foundations and [Type] to solicit grant monies for organization.
- Completed grant writing course, gaining practical experience to obtain knowledge of grant application policies and procedures.
- Obtained pertinent organizational financial reports and other data to support grant applications and funding proposals.
- Gained familiarity with organization's operational and financial challenges and opportunities to improve grant writing knowledge base.
- Researched appropriate funding sources such as government programs and private foundations.
- Tracked in-process and previously submitted grant applications to obtain status updates.
Education
Bachelor of Science - Marketing
University of South Carolina Columbia, SC
Columbia SC05.1980
Skills
- Database Maintenance
- Customer Inquiries
- Customer Needs Assessments
- New Product Information
- Administration and Reporting
- Adaptable Style
- Inventory Control Processes
- Confidential Records Management
- Administrative Support
- Natural Leadership
- Motivational Leadership
Certification
Motivational Interviewin
Mental Health First Aid
Timeline
Walterboro Wildlife Center Customer Service
City Of Walterboro
02.2023 - Current
Customer Service Representative
Spartina 449
04.2021 - 06.2022
Grant Writer
SC SHARE
01.1989 - 05.2020
Bachelor of Science - Marketing
University of South Carolina Columbia, SC
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