Samin Koirala

Apex Systems/USAA

03.2019 - 12.2023

Set up and controlled user access levels across databases to protect important data.
Conducted tests to identify issues and make necessary modifications.
Coordinated with project management on database development timelines.
Modified databases to meet needs and goals determined during planning process.
Worked in Netezza
Worked in Snowflake
Worked in Denodo
Working On DB2 Sailfish
Coordination with IBM for maintenance for all appliance for USAA data hub appliances.
Worked in Service now
Reduced call resolution time through efficient problem-solving and communication skills.
Achieved high-quality service by adhering to company policies and procedures during each interaction.
Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
Maintained a thorough knowledge of products and services to provide accurate information to customers.
Championed process improvement initiatives within the team, leading to increased efficiency and productivity levels for all agents involved.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Maintained a clean and orderly dining area for an enjoyable guest experience.

Summary