Sandra Steele
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Public Service Representative 4
Department of Human Services Oregon Home Care Comm
08.2024 - 10.2024
- Performed Employment Verifications for both future potential employers of Home Care Workers.
- Utilized Oregon Access to gain information and verification of both Home Care Workers and clients assigned to them.
- Investigated applications and approved/denied of tax exemption status for those Health Care Workers who maintained a residence for live in clients.
- Provided Payroll Verifications via Oregon's online payroll program.
- Assisted in the development of department policies and procedures, ensuring alignment with organizational goals and objectives.
- Managed high call volume, consistently meeting performance metrics while maintaining excellent customer service standards.
- Participated in interdepartmental meetings, collaborating with colleagues across various units to improve service delivery overall.
- Enhanced customer satisfaction by efficiently managing inquiries and resolving issues in a timely manner.
- Adapted quickly to changing priorities and demands, effectively managing multiple tasks concurrently in a fast-paced work environment.
- Provided exceptional customer service both over the phone and in person, addressing questions or concerns promptly while maintaining a positive attitude under pressure.
- Maintained detailed records of all customer interactions, utilizing database software for accurate documentation and easy retrieval when needed.
Public Service Representative 4
SHIBA Senior Health Insurance Benefits Assistance
09.2022 - Current
- Kept informed regarding pending industry changes, trends or best practices.
- Maintained up-to-date knowledge of applicable laws and regulations via Groupwise, CMS emails.
- Maintained composure in stressful situations where cognitive issues may hinder beneficiary's ability to understand or comprehend information.
- Answered phone calls from beneficiaries in need of information or questions about Medicare.
- Assisted beneficiaries in obtaining Medicare Advantage Plans, Medigap Plans and/or Prescription Drug Plans.
- Obtained information regarding complaints of non-compliance of Medicare rules and regulations.
- Eligibility screening for benefits such as Medicare Savings Program, etc.
- Assist SHIBA Field counselors in obtaining information on beneficiary through request of MARX, ONE, and MMIS and relayed pertinent information for face to face contact with local beneficiary.
Public Service Representative 4
Oregon Housing And Community Services OHSI Unit
05.2011 - 06.2021
- Maintained up-to-date knowledge of applicable laws and regulations.
- Directed activities of workers searching records and provided technical guidance as necessary.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
- As Lead CSR, direct and supervise all Customer Service Representative and assist on complex calls where more technical information must be shared.
- As Servicer Liaison, contact mortgage banks and lending institutions to work with them to postpone applicants foreclosure sales.
- Keep precise records on pending foreclosure sale dates and monitor all pending sales.
- Expedite applicants that had upcoming foreclosure sales through the application/approval processes.
- Report any fraudulent information which was disclosed to CSR representatives or myself to our fraud unit for disposition.
- Pre Screen potential applicants for income and assets within the boundaries of our program rules and regulations handed down by Legislature and the Federal Law.
Education
No Degree - Administration of Justice
Butte College
04.1993
No Degree - Police Science
Shasta College
06.1975
High School Diploma -
Los Molinos High School
06.1974
Skills
- Critical Thinking
- Reading Comprehension
- Active Listening
- Customer Experience
- Time Management
- Customer Interaction
- Law and Statute Compliance
- Internal Policy Implementation
- Leadership Techniques
- Document Review
- Privacy and Confidentiality
- Area of Expertise Regulations
- Complex Problem-Solving
Decorative Painting and Sewing
In the past I was a Decorative Arts teacher in a class like setting for two local craft stores in Northern California where I lived at that time. I call painting "my therapy" in that it relaxes me and gives me focus. I enjoy the craft and have learned to expand my abilities by pouring my own resin decorative elements to add to my pieces.
I also enjoy sewing and create quilts, curtains and other decorative accessories for my own home and for gifts to friends and family.
Timeline
Public Service Representative 4
Department of Human Services Oregon Home Care Comm
08.2024 - 10.2024
Public Service Representative 4
SHIBA Senior Health Insurance Benefits Assistance
09.2022 - Current
Public Service Representative 4
Oregon Housing And Community Services OHSI Unit
05.2011 - 06.2021
No Degree - Police Science
Shasta College
High School Diploma -
Los Molinos High School
No Degree - Administration of Justice
Butte College
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