Sandra Stevens
Merrimack
Summary
Compassionate and experience client support professional with over 20 years of experience helping individuals navigate challenges and achieve meaningful outcomes. Known for strong communication, empathy, and the ability to guide people through complex personal journeys with encouragement and accountability.
Founder of a wellness based small business supporting clients through holistic practices, coaching conversations, and community events focused on personal growth and transformation. Passionate about helping people build sustainable change and celebrating the milestones along the way.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Founder & Owner
Miriam's Wellspring
2019 - Current
- Founded and operate a small wellness business focused on self-care, personal growth, and holistic wellness practices
- Develop and formulate handcrafted wellness products designed to support relaxation, self-care, and daily rituals
- Facilitate meaningful client interactions through consultations, community events, and educational discussions
- Create safe and supportive environments for clients navigating personal challenges and life transitions
- Support individuals in reconnecting with their goals, confidence, and personal direction
- Provide intuitive guidance and supportive conversations to help individuals navigate personal challenges and life transitions
- Built a supportive community environment centered around empowerment, reflection, and personal growth
- Manage all aspects of the business including marketing, client engagement, product formulation, and event coordination
Senior Associate, Quotes & Support Services
Smith & Nephew Endoscopy
10.2012 - Current
- Provide high-level customer support to internal teams, healthcare professional, and field representative wile maintaining accuracy and efficient in a fast-paced environment
- Serve as a trusted resource for problem resolution, ensuring clients receive timely and accurate information
- Selected to train and mentor new hires, providing guidance on systems, processes, and best practices
- Lead specialist responsible for maintaining the integrity of customer master data within SAP systems
- Process complex quotes and orders, building strong relationships with customers and internal stakeholders
- Maintain professional communication that reflects positively on company reputation and customer trust
Ordained Minister
Ceremonies by Sandra
2009 - Current
- Officiate weddings, vow renewals, hand-fastings, and other life-cycle ceremonies
- Work closely with individuals and families to create meaningful and personalized experiences
- Provide emotional support and guidance during important life milestones
- Facilitate ceremonies with professionalism, empathy, and respect for diverse beliefs and traditions
Customer Service Administrator
Flir Systems Inc
09.2008 - 06.2012
- Managed order processing for multiple district sales manager and direct customer orders
- Acted as liaison between customers, sales teams, shipping, and production departments
- Designated SAP trainer and senior order-entry specialist responsible for training team members
- Developed detailed order review processes to ensure compliance with revenue recognition and regulatory requirements
- Managed international and intercompany orders while maintaining regulatory compliance
Education
Bachelor of Science - English
Framingham State University
Framingham, MA06-2002
Associate of Arts - Liberals Arts & Sciences
Middlesex Community College
Bedford06-2000
Skills
- Empathetic Communication
- Client Support & Advocacy
- Coaching & Motivation
- Training & Mentorship
- Conflict Resolution
- Process Improvement
- Community Building
- Public Speaking
- Relationship Building
Certification
Reiki Master
Minister
Timeline
Senior Associate, Quotes & Support Services
Smith & Nephew Endoscopy
10.2012 - Current
Customer Service Administrator
Flir Systems Inc
09.2008 - 06.2012
Founder & Owner
Miriam's Wellspring
2019 - Current
Ordained Minister
Ceremonies by Sandra
2009 - Current
Bachelor of Science - English
Framingham State University
Associate of Arts - Liberals Arts & Sciences
Middlesex Community College