FRANGER PERALTA
Etowah,TN
Summary
Small business owner and operator with hands-on experience inspecting properties, assessing damage and contents, and pricing jobs accurately under real-world conditions. Skilled at guiding people with empathy through difficult, high-stress situations — from distressed homeowners to families managing estate cleanouts. Comfortable running remote, video-based consultations and managing a full pipeline of leads, estimates, and vendors independently. Seeking to bring this same customer-first approach to a customer service role.
Overview
1
1
Language
5
5
years of professional experience
Work History
Founder & Owner
Clean Trail Junk Removal
Etowah, TN
09.2025 - Current
- Personally inspect every property before service, assessing condition, scope, and contents to determine accurate, fair pricing — often on abandoned or distressed properties requiring careful judgment calls.
- Built the business from the ground up to $75,000 in first-year revenue, managing every client-facing step from initial consultation through job completion.
- Work directly with homeowners, families, and estates navigating foreclosure, eviction, loss, or displacement, applying empathy and clear communication to keep high-stress situations calm and resolved fairly.
- Earned nearly 20 five-star Google reviews by maintaining transparent pricing and consistent follow-through on every estimate.
- Generated a steady referral pipeline by proactively networking with local real estate offices, converting cold outreach into recurring business relationships.
- Set up and maintain a CRM to track leads, estimates, and job status, and run paid ad campaigns to drive new business.
- Source, schedule, and oversee independent contractors as job volume requires, managing quality and timelines with no full-time staff.
- Conduct regular video consultations via Google Meet to review property conditions and scope jobs remotely.
Production Team Member
Volkswagen
Chattanooga, Tennessee
04.2023 - 09.2025
- Promoted on leadership's recommendation after consistently exceeding performance and quality expectations in a fast-paced manufacturing environment.
- Followed strict quality-control and safety procedures on the production line, building a habit of careful, methodical inspection under time pressure.
- Collaborated with team members and shift leads to resolve production issues quickly, minimizing downtime.
Team Member, promoted to Shift Leadership
Chick-fil-A
Cleveland, TN
04.2021 - 04.2023
- Started at age 17; advanced from entry-level team member into a leadership role through consistent performance and reliability.
- Trained new hires and coordinated tasks during high-volume shifts, developing early skills in prioritization, communication, and calm problem-solving under pressure.
- Coordinated supply truck orders and performed monthly inventory counts to maintain accurate stock levels and minimize shortages.
- Tracked operational expenses to ensure budget adherence. to support cost control and accurate financial reporting.
Education
Some College Coursework Completed -
Cleveland State Community College
Cleveland, TNSkills
- Assessment & Pricing: On-site property inspection, damage/contents evaluation, job scoping and cost estimating
- Customer Relations: Empathetic communication, de-escalation, expectation-setting with distressed or displaced individuals
- Negotiation & Operations: Vendor/contractor coordination, pricing negotiation, independent decision-making under time pressure
- Remote & Technical Tools: CRM setup and management, Google Meet video consultations, digital ad campaign management
- Business Development: Referral networking, relationship-building with realtors and local partners, lead generation
- Budget tracking
- Clear communication
- Conflict resolution
- Customer acquisition
- Inventory tracking
- Supply coordination
- Attention to detail
Languages
Spanish
Native/ Bilingual
Timeline
Founder & Owner
Clean Trail Junk Removal
09.2025 - Current
Production Team Member
Volkswagen
04.2023 - 09.2025
Team Member, promoted to Shift Leadership
Chick-fil-A
04.2021 - 04.2023
Some College Coursework Completed -
Cleveland State Community College