Sandra Stillings
Frederick,CO
Summary
A.B.T. Tips certified!! Dependable and driven bartender/ server Living a professional and sober lifestyle as a professional bartender is how I represent life. Hardworking is an understatement, with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes with extensive knowledge of spirits and elegant cocktail making, engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
5
5
years of professional experience
Work History
Bartender
The Glenn Bar And Grill
07.2023 - 03.2024
- opening/closing Bartender/Server! Full open availability for any shifts expected to know both opening and closing the bar.
- Worked with TOST POS system to place orders, manage bills, and handle complimentary items. Always kept a 100 % accurate drawer. never had any questions with money or inventory being off always accurate in ringing all drinks into the system.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards. Always go out of my way to find cleaning projects.
- Main cocktails at the Glenn include all classic cocktails but we were more focused on perfect martinis and very intricate drinks with many steps including muddling and layering and shaking and straining.... all alcohol was perfectly measured using various jiggers.
- Expected to uphold a high quality of bartending with a much bigger price tag attached to the drinks and food items here.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Followed strict recipes and drink measurements to minimize product used.
- Obtained cash bank and stocked service bar to prepare for operation.
Bartender
30/70 Sports Bar And Grill
09.2020 - 12.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on mixing techniques, recipes, and proper customer service etiquette for consistent service quality.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Bartender/ Server
Gingers Sports Bar
12.2018 - 06.2020
- Opener and closer
- Opening shifts alone until 5 pm must handle the entire bar and 20 table restaurant by self
- Up sold daily specials and beverage promotions to exceed daily sales goals
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
- Generated higher ticket averages by training 3 employees on suggestive up-selling techniques
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Developed new signature cocktails to support bar marketing brand and increase profits
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
- Must preform all opening and closing duties and cleanings and be very self motivated
- Checked identification to enforce age requirement for alcoholic beverages
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Monitored guests for intoxication and immediately reported concerns to management
Lead Bartender/ Assistant Manager in Training.
BellaRossa
02.2020 - 09.2020
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Limited portion sizes and used garnishes to control food costs.
- Led and directed team members on effective methods, operations and procedures.
Bartender
Rocky Mountain Saloon
02.2020 - 09.2020
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Set up glassware, liquor and other necessary supplies for special events.
- Closed out cash register with 100% accuracy and prepared cashier report.
Dasher
DoorDash
01.2023 - Current
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
Concession Stand Lead
MandM And Things
05.2023 - Current
- Handled cash and processed payments, sorting bills and maintaining records of transactions.
- Maintained clean, organized workspace according to operational standards.
- Served drinks and snacks to patrons, maintaining professionalism and supporting individual needs.
- Consistently provided friendly service to promote better customer engagement.
- Monitored inventory and notified management of deficiencies or shortages.
Education
Pharmacy Tech - Pharmacy
Heritage College - Denver
Denver, CO03.2014
GED -
Front Range Community College
Westminster, CO02.2006
Skills
- Classic cocktails
- Liquor, beer and wine knowledge
- inventory accuracy
- Changing beer kegs/stocking bar
- Responsible alcohol service TIPS Certified
- Handling difficult customers
- Making change Drawer counts never off
- Creative mixology
- High-Volume Dining
- Order Accuracy
- Pos Operation
- Natural Leadership
Timeline
Bartender
The Glenn Bar And Grill
07.2023 - 03.2024
Concession Stand Lead
MandM And Things
05.2023 - Current
Dasher
DoorDash
01.2023 - Current
Bartender
30/70 Sports Bar And Grill
09.2020 - 12.2022
Lead Bartender/ Assistant Manager in Training.
BellaRossa
02.2020 - 09.2020
Bartender
Rocky Mountain Saloon
02.2020 - 09.2020
Bartender/ Server
Gingers Sports Bar
12.2018 - 06.2020
Pharmacy Tech - Pharmacy
Heritage College - Denver
GED -
Front Range Community College
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