Kayleigh A. Kofler
Arvada,Colorado
Summary
Accomplished Assistant General Manager with extensive expertise in the Food and Beverage field, boasting over 15 years of industry experience and 3 years in General Management. Proficient in delivering outstanding dining experiences through proactive customer service and efficient shift management, resulting in increased profitability. Recognized for approachability, punctuality, and enthusiasm, while consistently maintaining a strong work ethic and fostering effective teamwork.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
City Street Investors/ The Glenn Bar & Grill
02.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
General Manager/Bookkeeper
Coppermill Steakhouse
01.2020 - 01.2023
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
Server
YardHouse
01.2014 - 01.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
McCook Community College - Graphic Design, Sociology
McCook Community College
McCook01.2012
Skills
- Customer Service
- Conflict Resolution
- Staff Accountability
- Training and Development
- Menu Design
- Advertising Management
- Inventory Management
- Sales Reporting
- Payroll Management
- Tax Handling
- Bank Account Management
- Remodeling
- Blueprint Design
- 3D Design Collaboration
- Macros POS Software
- DASH
- TOAST
- QUICKBOOKS
Career Experience
- YardHouse, Lakewood, Colorado, 01/2014, 12/2019, Server, Stephen Bellacosa, 303-278-9273
- The Steer-In, Indianapolis, Indiana, 01/2019, 12/2020, Server, Barb Kehrer, (317) 341-3775
- Coppermill Steakhouse, McCook, Nebraska, 01/2020, 12/2023, General Manager/Bookkeeper, Adam Siegfried, (308) 345-2296
- The Glenn Bar & Grill, Northglenn, Colorado,02/2023-Current, Assistant General Manager, Nichole Tucciarelli, (303)255-1400
Timeline
Assistant General Manager
City Street Investors/ The Glenn Bar & Grill
02.2023 - Current
General Manager/Bookkeeper
Coppermill Steakhouse
01.2020 - 01.2023
Server
YardHouse
01.2014 - 01.2019
McCook Community College - Graphic Design, Sociology
McCook Community College
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