Sandra Talmadge
NJ Motor Vehicle Commission
Lake Hiawatha,NJ
10
years of professional experience
Experienced technician and dispatcher with a strong background in documentation, customer service, and working under pressure. Skilled in accurate records, prioritization, and high-volume support.
Work History
Technician
7 Years 1 Month- Processed vehicle registrations, titles, and license plate transactions with accuracy.
- Reviewed applications and supporting documents for compliance with MVC requirements.
- Entered customer and vehicle data into state systems to maintain updated records.
- Resolved transaction issues by interpreting policies and verifying documentation.
- Assisted customers with forms, procedures, and status inquiries in high-volume settings.
- Trained new staff on workflow procedures, records handling, and service standards.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Bus Aide
3 Years 6 Months- Assisted students with special needs, providing attentive supervision and respectful daily transportation support.
- Monitored student behavior during routes, addressing concerns promptly and reinforcing district safety expectations.
- Secured wheelchairs, harnesses, and seatbelts, verifying proper placement before bus movement.
- Supported student boarding and departure, maintaining orderly bus flow and safe seating compliance.
- Communicated route concerns to drivers and school staff, ensuring consistent coordination and response.
- Reinforced bus rules and emergency procedures, helping create safe, stable a travel environment.
911 Dispatcher
2 Years 9 Months- Answered emergency and non-emergency calls, gathered critical details, and dispatched appropriate police, fire, and EMS resources.
- Prioritized incoming emergencies, assessed urgency, and routed calls to proper responders using established protocols.
- Verified caller information and location details to support timely response and reduce dispatch errors.
- Provided calm, clear pre-arrival instructions to callers while maintaining focus under high-pressure situations.
- Monitored radio traffic and coordinated unit movements to maintain clear, accurate communication during incidents.
- Entered incident data into CAD systems, ensuring complete and accurate records for response and follow-up.
- Maintained logs, incident notes, and status updates to support continuity of operations and incident documentation.
- Monitored Police and Fire radios to provide assistance to responding personnel.
Education
High School Diploma
- Extracurricular Activities: Volleyball
Skills
Documentation skills
Attention to detail
Stress management
Multitasking
Documentation
Data entry
Client engagement
Adapts under pressure
Safety Protocols
Planning and prioritization
Timeline
Technician
NJ Motor Vehicle Commission
10.2019 - CurrentRead More
911 Dispatcher
County of Sussex
01.2017 - 10.2019Read More
Bus Aide
Parsippany BOE
09.2016 - 03.2020Read More
Parsippany High School
High School Diploma
Read More