SANDRA VERDUGO AHUMADA
Plattsburgh,NY
Summary
Meticulous and proficient medical support professional with 9 years’ experience of coordinating patient appointments, managing phone calls, assisting in direct patient care. Well versed in overseeing inventory control, engaging with patients. Self-directed, detail oriented, motivated and able to work independently as well as in a team atmosphere.
Overview
8
8
years of professional experience
Work History
Patient Service Assistant
Hudson Headwaters Healthnetwork
05.2024 - Current
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Provides highest level of customer service in all interactions with internal and external customers.
- Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated.
- Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in.
- Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule.
Team Supervisor
United States Navy, USN
06.2021 - 03.2024
- Organized daily work schedules and delegated tasks.
- Provided clinical supervision to medical personnel.
- Collaborated closely with other healthcare professionals such as Nurses, Providers and specialty technicians.
- Deliver group trainings by developing training materials, providing engaging training sessions, and assessing progress, ensuring onboarding of competent staff.
Medical Assistant
United States Navy, USN
12.2017 - 03.2024
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided assistance to medical staff in performing minor surgical procedures.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Medical Receptionist
United States Navy, USN
12.2017 - 03.2024
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Checked in patients, updating patient information in computer system.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
Education
High School Diploma -
Copper Canyon High School
Glendale05.2017
Skills
- Effective Leadership
- Teamwork and Collaboration
- Customer Service
- Patient Engagement
- Documentation Management
- Attention to detail
- Microsoft office
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Assistant
Hudson Headwaters Healthnetwork
05.2024 - Current
Team Supervisor
United States Navy, USN
06.2021 - 03.2024
Medical Assistant
United States Navy, USN
12.2017 - 03.2024
Medical Receptionist
United States Navy, USN
12.2017 - 03.2024
High School Diploma -
Copper Canyon High School