JULIE Allard
North Creek,NY
Summary
- Fostered lasting customer relationships, contributing to overall satisfaction and loyalty. Demonstrated adaptability by mastering new tasks efficiently. Represented the establishment with professionalism and friendliness, reflecting a commitment to customer service excellence.
Overview
2026
2026
years of professional experience
Work History
Patient Service Assistant
Hudson Headwaters Health Network
Warrensburg, NY
2024 - Current
- Facilitated patient appointment scheduling and registration processes.
- Facilitated dissemination of service and resource information to enhance patient experience.
- Ensured accuracy of patient records and documentation within electronic health systems.
- Oversaw front desk operations by managing phone inquiries and welcoming visitors.
- Reduced administrative workload for healthcare providers by effectively managing incoming phone calls, emails, faxes, and correspondence from patients and other stakeholders.
- Assisted in minimizing appointment cancellations through proactive confirmation calls and follow-up reminders.
- Assisted in the reduction of wait times by efficiently managing patient check-ins and checkouts.
- Addressed patient concerns promptly, ensuring high levels of satisfaction and engagement.
- Collaborated with healthcare team to facilitate seamless patient flow and care coordination.
- Assisted patients with appointment scheduling and registration processes.
- Provided information on services and resources to enhance patient experience.
Retail sales
Stewart’s Shop
07.2023 - Current
- Run register, greet customers, process purchases as well as returns.
- Stock shelves, run audits and place orders for store.
Customer Service Representative
Liberator Medical Supply
08.2022 - 06.2023
- Skills to include answering calls, processing returns, orders and troubleshooting for medical equipment.
- Maintain call history with documentation of purchases, insurance updates and information.
Customer Service Representative
Liberator Medical Supply
08.2022 - 06.2023
- Skills to include answering calls, processing returns, orders and troubleshooting for medical equipment.
- Maintain call history with documentation of purchases, insurance updates and information.
Manufacturing/Production Clerk
Becton Dickinson
08.2019 - 01.2022
- Skills to include ordering supplies for multiple teams to maintain ability for continuous production of medical equipment.
- Keeping track of inventory.
- Maintaining correct accounting of used as well as needed upcoming supplies.
- Transfer supplies between teams to keep supplies available for all working lines.
Manufacturing/Production Clerk
Becton Dickinson
08.2019 - 01.2022
- Skills to include ordering supplies for multiple teams to maintain ability for continuous production of medical equipment.
- Keeping track of inventory.
- Maintaining correct accounting of used as well as needed upcoming supplies.
- Transfer supplies between teams to keep supplies available for all working lines.
Citizen Advocates
Saranac Lake, NY, USA
06.2000 - 12.2014
- Time Management
- Monitoring
- Instructing
- Use computers for various applications, such as database management or word processing.
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Complete forms in accordance with company procedures.
- Maintain scheduling and event calendars.
- Make copies of correspondence or other printed material.
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
- Conduct searches to find needed information, using such sources as the Internet.
- Review work done by others to check for 100% completion.
- Establish work procedures or schedules and keep track of the daily work of Employees in Training.
- Order and dispense supplies.
- Administer bedside or personal care, such as ambulation or personal hygiene assistance.
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
- Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
- Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.
- Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care.
- Provide clients with communication assistance, typing their correspondence or obtaining information for them.
- Clean, cut, and cook meat, fish, or poultry.
- Clean and inspect galley equipment, kitchen appliances, and work areas to ensure cleanliness and functional operation.
- Apportion and serve food to facility residents, employees, or patrons.
- Direct activities of one or more workers who assist in preparing and serving meals.
- Wash pots, pans, dishes, utensils, and other cooking equipment.
Citizen Advocates
Saranac Lake, NY, USA
06.2000 - 12.2014
- Time Management
- Monitoring
- Instructing
- Use computers for various applications, such as database management or word processing.
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Complete forms in accordance with company procedures.
- Maintain scheduling and event calendars.
- Make copies of correspondence or other printed material.
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
- Conduct searches to find needed information, using such sources as the Internet.
- Review work done by others to check for 100% completion.
- Establish work procedures or schedules and keep track of the daily work of Employees in Training.
- Order and dispense supplies.
- Administer bedside or personal care, such as ambulation or personal hygiene assistance.
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
- Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
- Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.
- Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care.
- Provide clients with communication assistance, typing their correspondence or obtaining information for them.
- Clean, cut, and cook meat, fish, or poultry.
- Clean and inspect galley equipment, kitchen appliances, and work areas to ensure cleanliness and functional operation.
- Apportion and serve food to facility residents, employees, or patrons.
- Direct activities of one or more workers who assist in preparing and serving meals.
- Wash pots, pans, dishes, utensils, and other cooking equipment.
Education
GED -
Tufco
Hudson Falls, NYSkills
Engaged in active listening to support team collaboration and understanding
Oversaw customer service operations to enhance satisfaction and loyalty Guided team in implementing effective personal service strategies Fostered a collaborative environment to improve service delivery
Delivered informative speeches to promote knowledge sharing and collaboration
Implemented effective time management strategies to streamline workflow and meet deadlines
Conducted monitoring to support operational efficiency and maintain quality control
Delivered targeted instruction to support skill development and knowledge acquisition
Timeline
Retail sales
Stewart’s Shop
07.2023 - Current
Customer Service Representative
Liberator Medical Supply
08.2022 - 06.2023
Customer Service Representative
Liberator Medical Supply
08.2022 - 06.2023
Manufacturing/Production Clerk
Becton Dickinson
08.2019 - 01.2022
Manufacturing/Production Clerk
Becton Dickinson
08.2019 - 01.2022
Citizen Advocates
06.2000 - 12.2014
Citizen Advocates
06.2000 - 12.2014
Patient Service Assistant
Hudson Headwaters Health Network
2024 - Current
GED -
Tufco