Ashley M Odum
Tucson,AZ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Tenet Physician Services
Tucson, AZ
10.2023 - Current
- Facilitated customer engagement by addressing inquiries and providing assistance.
- Operated scanners, scales, cash registers, and various electronic devices to facilitate transactions and support customer service.
- Managed cash register operations and generated comprehensive reports for credit and debit sales.
Appointment Scheduler
Tucson Orthopaedic Institute
Tucson, AZ
01.2023 - 07.2023
- Assisted with customer service tasks including data entry and appointment scheduling.
- Handled referrals and managed inbound and outbound calls.
- Processed insurance claims efficiently.
Optometrist Technician
Arizona Primary Eye Care
Tucson, AZ
09.2021 - 05.2022
- Assisted patients in preparation for doctor visits
- Checked eye health and captured images of retina and macular conditions.
- Processed orders for contact lenses and trial contacts for inventory.
Compliance Assistant
Nova Home Loans, Tucson AZ
Tucson, AZ
07.2020 - 10.2020
- Verified escrow agencies for prospective homeowners to ensure accurate processing of paperwork.
- Ensured accuracy and timeliness of report data for internal reporting processes.
- Monitored and analyzed new and updated regulations and policies to ensure compliance in reporting processes.
Concierge Fulfillment Agent
Dun and Bradstreet, Tucson AZ
Tucson, AZ
01.2019 - 12.2019
- Facilitated data tracking to enhance and refine business credit portfolios for companies.
- Executed fulfillment processing utilizing Salesforce, QuickBase, and iResearch systems.
- Oversaw management of 200 customer portfolios, ensuring adherence to 31 business day deadlines.
- Managed Excel spreadsheets to maintain accurate customer data and monitor team members' task progress.
Passenger Service Agent
Menzies Aviation, Tucson AZ
Tucson, AZ
03.2018 - 10.2018
- Facilitated exceptional customer service delivery for United Airlines passengers.
- Assisted with lifting baggage weighing up to 70lbs. Provided boarding passes and communicated flight information to passengers.
Cashier
Sam Levitz Furniture, Tucson AZ
Tucson, AZ
01.2017 - 03.2018
- Facilitated customer engagement by addressing inquiries and providing assistance.
- Operated scanners, scales, cash registers, and various electronic devices to facilitate transactions and support customer service.
- Managed cash register operations and generated comprehensive reports for credit and debit sales.
Education
Associate of Arts - Pharmacy Technician
Tucson College
Tucson, AZHigh School Diploma -
Desert View High School
Tucson, AZSkills
- Assisted customers with personal service needs to enhance satisfaction and experience
- Implemented client-focused strategies to improve service quality and responsiveness
- Mastered complex tasks efficiently, contributing to overall project success
- Utilized active listening skills to accurately interpret and respond to client needs and concerns
- Achieved improved data accuracy and presentation quality through proficient use of Excel and MS Office products Enhanced team collaboration by facilitating training sessions on software functionalities Delivered comprehensive documentation that supported project objectives
- Achieved streamlined operations through effective Salesforce implementation Enhanced user adoption rates by providing comprehensive training and support Improved data accuracy, resulting in better decision-making capabilities for sales teams
- Maintained a typing speed of over 40 words per minute, ensuring timely completion of written assignments
- Achieved improved project outcomes through effective use of Quickbase for data management Enhanced team productivity by facilitating training sessions on Quickbase functionalities Drove successful project tracking initiatives that led to timely project completions
- Engaged in systematic analysis of issues to enhance decision-making processes and drive strategic initiatives
- Managed data entry operations, maintaining high standards of accuracy and attention to detail
- Oversaw cash handling processes, including receipt, disbursement, and reconciliation of funds
- Spearheaded research efforts to identify market trends and inform product innovation strategies
- Developed comprehensive communication materials, focusing on clarity and precision
- Achieved improved project outcomes through effective organization of team resources and schedules Enhanced operational efficiency by implementing structured workflows Drove team performance by facilitating clear communication and collaboration
- Responded effectively to shifting priorities and embraced new challenges with resilience
- Conducted thorough reviews and audits to maintain high levels of detail-oriented work
- Achieved timely project delivery by effectively managing team collaboration Enhanced project efficiency through strategic coordination of resources Drove successful outcomes by facilitating communication among stakeholders
- Implemented imaginative solutions to address project challenges and optimize results
- Cultivated a proactive approach to problem-solving and project completion
- Achieved enhanced data security by implementing advanced privacy protocols Reduced data breach incidents through proactive monitoring and strategic planning Strengthened organizational compliance with privacy regulations, resulting in improved stakeholder trust
- Utilized advanced analytical techniques to evaluate data sets and identify trends
- Coordinated various tasks to maintain optimal operational performance
- Balanced various duties effectively to support team objectives and project timelines
- Exhibited strong professional demeanor and communication skills in diverse workplace environments
- Managed documentation, data entry, and correspondence to maintain organized records and facilitate communication
- Achieved timely project completions through effective team collaboration Enhanced operational efficiency by implementing streamlined workflows Drove team engagement to improve overall performance
- Anticipated needs and proactively addressed issues to ensure seamless operations
- Applied active listening and understanding to address client needs and concerns effectively
- Demonstrated resilience and focus while managing stressful scenarios
- Exhibited a deep dedication to achieving organizational goals and fostering a positive work environment
- Exhibited reliability and perseverance in completing projects and meeting deadlines effectively
- Analyzed market trends and crafted strategic plans to align with business objectives
Timeline
Patient Service Representative
Tenet Physician Services
10.2023 - Current
Appointment Scheduler
Tucson Orthopaedic Institute
01.2023 - 07.2023
Optometrist Technician
Arizona Primary Eye Care
09.2021 - 05.2022
Compliance Assistant
Nova Home Loans, Tucson AZ
07.2020 - 10.2020
Concierge Fulfillment Agent
Dun and Bradstreet, Tucson AZ
01.2019 - 12.2019
Passenger Service Agent
Menzies Aviation, Tucson AZ
03.2018 - 10.2018
Cashier
Sam Levitz Furniture, Tucson AZ
01.2017 - 03.2018
Associate of Arts - Pharmacy Technician
Tucson College
High School Diploma -
Desert View High School