Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Sandra Williams

Raleigh,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

RSC III

Charter Communications
11.2015 - Current
  • Schedule and dispatch technicians for High End accounts
  • Assign multiple technicians to multiple locations
  • Monitor driver's routes
  • Maintain communication with drivers and Project Managers
  • Optimize routes for maximum efficiency
  • Assign technicians work 3-5 days out
  • Audit routes for availability and on time arrival
  • Complete work orders
  • Process incomplete jobs
  • Assign Laterals to Business Partners
  • Handle Escalations via Smart Lite.

Team Lead

Cablevision of Long Island
01.1999 - 11.2015
  • Prepared work schedules for Service Representative employees
  • Maintained knowledge of current promotions, policies regarding payment and exchanges in order to assist customers with purchase orders
  • Provided guidance and training to Coach Representatives on improving their sales and service statistics
  • Ensured all Management reports are completed and submitted on time
  • Provided customers with assistance explaining billing, setting up new installations, and the exchanging of equipment
  • Prepared currency shipments for courier pick up
  • Audited store safe on a daily basis
  • Reviewed customer accounts for accuracy
  • Supervised 8-10 Service Representative employees on a daily basis
  • Ensured store locations were opened and closed in a timely fashion according to company standards.

Education

Project Management Certificate -

NYU, Tandon School of Engineering
01.2024

Medical Billing and Coding Associates Degree -

Allen School of Health Sciences
01.2016

Computer Operations Assistant- Certificate -

Plaza Business Institute
01.1988

Skills

  • ICD-9
  • ICD-10
  • CPT
  • HCPCS
  • Public Communications
  • Coding 1
  • Anatomy and Physiology
  • Payment Posting
  • Type speed 45 WPM
  • Medical Terminology
  • Claim Gear
  • Effective Communication
  • Great Client Relationship interaction with customers
  • NCTI
  • Relationship Building
  • Microsoft Word
  • Verbal Communication
  • Customer Relations

Awards

Gold Level Honor Roll Student - Fall & Spring 2014 and 2016 – Allen School of Health Sciences

Timeline

RSC III

Charter Communications
11.2015 - Current

Team Lead

Cablevision of Long Island
01.1999 - 11.2015

Project Management Certificate -

NYU, Tandon School of Engineering

Medical Billing and Coding Associates Degree -

Allen School of Health Sciences

Computer Operations Assistant- Certificate -

Plaza Business Institute

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Sandra Williams