Miracle Gutierrez
Elkhart,IN
Summary
Motivated professional offering proficiency in many fields combined with strong analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Very detail oriented and committed to providing the best service.
Overview
10
10
years of professional experience
Work History
Tax Specialist III
Block Advisors by H&R Block
Elkhart, IN
12.2022 - 08.2024
- Prepared Taxes.
- I helped customers.
- I trained new employees.
- Bookkeeping
Data Entry Processor
Personnel Partners Inc.
Elkhart, IN
03.2020 - 08.2020
- Added documents to file records and created new records to support filing needs.
- Compiled data and reviewed information for accuracy prior to input.
- Verified accuracy of data before transcribing.
- Located and corrected data entry errors and reported to management.
- Completed data entry tasks with accuracy and efficiency.
- Identified data entry errors and reported to necessary departments.
Telemarketer
Ever Dry Waterproofing
South Bend, IN
03.2019 - 12.2019
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Generated minimum of 2 new leads each day
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Set up appointments with interested customers according to schedule availability.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Overcame objections using friendly, persuasive strategies.
Customer Service Representative
Alick's Home Medical Equipment
South Bend, IN
03.2018 - 01.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Gardener/ Cashier
Bulards
Elkhart, IN
04.2016 - 10.2016
- Responsibilities included were:.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Trim or pick flowers and clean flower beds.
Member Specialist
Sams Club
Goshen, IN
04.2015 - 09.2015
- Responsibilities Included were:.
- Assist customers by providing information and resolving their complaints.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Supervise others and provide on-the-job training.
Cashier
7-Eleven
Elkhart, IN
03.2014 - 04.2015
- Responsibilities Included were:.
- Stock shelves, and mark prices on shelves and items.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Assist customers by providing information and resolving their complaints.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Education
Medical Insurance Billing Office Administration - Medical Insurance Billing Office Administration
Ross Medical Education Center
Granger, iNHigh School Diploma -
Elkhart Memorial High School
Skills
- ICD-9-CM
- Medical Terminology
- Insurance Claims
- ICD-10-CM
- Medical Practice Operations
- Medical Records Software
- CPT
- Patient Billing
- Billing
- CPT
- Credit
- Customer Service
- ICD-9
- Insurance
- Tax compliance
- Property tax management
- Tax return preparation
- Tax due diligence
- File management
- Tax training and education
- Tax preparation
- Tax advisory services
- Payroll taxes
- Policies
References
References available upon request.
Timeline
Tax Specialist III
Block Advisors by H&R Block
12.2022 - 08.2024
Data Entry Processor
Personnel Partners Inc.
03.2020 - 08.2020
Telemarketer
Ever Dry Waterproofing
03.2019 - 12.2019
Customer Service Representative
Alick's Home Medical Equipment
03.2018 - 01.2019
Gardener/ Cashier
Bulards
04.2016 - 10.2016
Member Specialist
Sams Club
04.2015 - 09.2015
Cashier
7-Eleven
03.2014 - 04.2015
Medical Insurance Billing Office Administration - Medical Insurance Billing Office Administration
Ross Medical Education Center
High School Diploma -
Elkhart Memorial High School
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