MICHAEL LEWIS
Charlotte,NC
Summary
- Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating.
- Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
- Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
- Customer service oriented professional who provides timely and accurate data to ensure reimbursement for patient services.
- Follows policies, procedures, and guidelines to assure consistent quality. Maintains patient privacy and confidentiality.
- Well organized and experienced with Microsoft Word and Excel.
- Follows HIPAA regulations and uses medical terminology effectively.
- Resourceful, flexible, and adept at acquiring new skills in support of company objectives.
- First Aid and CPR Certified.
Overview
16
16
years of professional experience
Work History
Sales Retention Specialist
Spectrum
06.2022 - Current
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.
- Consistently meet or exceed weekly and monthly retention activity goals by utilizing sound telephone based customer save techniques.
- Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc.
Home Health Aide
Private Case
06.2018 - 05.2022
- Provided primary personal care to the patient
- Provided housekeeping duties around the home and help the patient with other task around his home
- Commuted with the patient to different locations based on his necessities.
Pharmacy Technician
Price Chopper Pharmacy
06.2018 - 06.2018
- Accurately interpret and fill prescribed orders and correctly perform delegated pharmacy acts
- Prepare medications for clients through mixing, filling, counting pills, and labeling bottles
- Obtain approvals from pharmacist and comply with all state policies
- Price and fill prescriptions, answer phones, and take inventory of over-the-counter medications.
Driver
Clove Coach
12.2014 - 06.2018
- Coordinated timely provision of transportation for consumers
- Assisted with troubleshooting/following-up on complaints and incident reports
- Processed patient pick-up requests and arranged transportation for consumers.
Direct Support Professional
The Arc of Orange County
10.2012 - 12.2014
- Documented changes in patients' conditions and update daily goal sheets using Precision Care software
- Communicated with medical staff, scheduled appointments for patients, and accessed medical insurance information from medical records when escorting patients to medical appointments
- Tracked monies spent by patients, logged expenditures from receipts, and balanced accounts
- Assisted with patient care in a group home setting, used medical terminology, and abided by HIPAA guidelines.
Cashier / Front End Supervisor
Price Chopper
02.2008 - 10.2012
- Processed transactions and provided prompt and courteous customer service
- Assigned registers, made sure money was available for registers, and assisted customers with finding items
- Worked as part of a team and interacted with diverse customers and staff members
- Followed all policies as they related to customer confidentiality.
Education
Bachelor of Science - Corporate Accounting And Financial Analysis
Johnson & Wales University - Charlotte
Charlotte, NC05.2026
Medical Coding And Billing
Ultimate Medical Academy
Tampa, FL12.2016
Skills
- Account Development
- Client Service
- Network Development
- Account Management
- Customer Retention
- Retention Strategies
- Interpersonal Communication Skills
- Strategy Development
- Product and Service Sales
- Relationship Building
- Competitor Research
- Sales Development
- Medical Billing
- Medical Administrative
- Patient Registration
- Medical Terminology
- Medical Records Management
- Meaningful Use
- Medical Practice Management Systems
- Introduction to CPT
- ICD-9-CM
- ICD-10-CM Coding
Timeline
Sales Retention Specialist
Spectrum
06.2022 - Current
Home Health Aide
Private Case
06.2018 - 05.2022
Pharmacy Technician
Price Chopper Pharmacy
06.2018 - 06.2018
Driver
Clove Coach
12.2014 - 06.2018
Direct Support Professional
The Arc of Orange County
10.2012 - 12.2014
Cashier / Front End Supervisor
Price Chopper
02.2008 - 10.2012
Bachelor of Science - Corporate Accounting And Financial Analysis
Johnson & Wales University - Charlotte
Medical Coding And Billing
Ultimate Medical Academy
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