Sandra Williams
352 Panorama Drive Clarksville,TN
Summary
Driven professional with a proven track record at Dollar General Corporation, adept in enhancing licensing processes and customer satisfaction. Excelled in cross-functional collaboration and training, showcasing exceptional communication skills and a knack for meticulous documentation. Skilled in database management and tax licensing, achieving significant improvements in team performance and service delivery.
Overview
17
17
years of professional experience
Work History
Licensing Specialist
Dollar General Corporation
06.2017 - Current
- Developed comprehensive training materials for new team members, ensuring consistent understanding of licensing policies and procedures.
- Accomplished successful renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation.
- Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
- Enhanced cross-functional collaboration between departments through effective communication and coordination of licensing activities.
Patient Care Assistant
Total Health Care
09.2015 - 06.2017
- Assisted patients with activities of daily living, promoting independence and comfort during their stay.
- Delivered high-quality personal care to patients, including bathing, grooming, dressing, toileting, feeding, and mobility assistance.
- Supported nursing staff by accurately obtaining and recording vital signs, promptly notifying nurses of any abnormal results.
- Maintained a safe and clean environment for patients by adhering to strict infection control protocols and regular room sanitization procedures.
- Chart All Findings
Manager
Taco Bell - Pilot Travel Center
07.2007 - 06.2017
- Accomplished multiple tasks within established timeframe and maintain a good shift.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Graduate Certificate - Certified Clinical Medical Assistant
The Medical Institute of Kentucky
Hopkinsville, KY08.2023
High School Diploma -
Winona High School
Winona, MS05.1999
Skills
- Excellent Communication Skills within the Tax Licensing Department and great excel experience
- Assist with maintenance of various licensing databases to account for all licenses
- Researching, preparing, processes, renew and remits appropriate applications and tax payments to various state jurisdictions
- Excellent Bedside manner with NA/PCA
- Understanding of common disorders
- Knowledgeable in Medical Terminology
- Record keeping
Timeline
Licensing Specialist
Dollar General Corporation
06.2017 - Current
Patient Care Assistant
Total Health Care
09.2015 - 06.2017
Manager
Taco Bell - Pilot Travel Center
07.2007 - 06.2017
Graduate Certificate - Certified Clinical Medical Assistant
The Medical Institute of Kentucky
High School Diploma -
Winona High School
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