Sandra Woepse
Las Vegas,NV
Summary
Dedicated professional with strong customer service skills and a proven track record in enhancing client satisfaction. Recognized for reliability and effective problem-solving abilities.
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.
Dynamic individual with hands-on experience in Sales/Promotions and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Organized retail professional prepared to excel in supervisory capacity. Proven ability to manage store functions efficiently and support team members in achieving operational goals. Known for reliability and adaptability, effectively managing changing priorities and maintaining store standards. Skills include team leadership and operational oversight.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bingo Agent
Boyd Gaming
Las Vegas, NV
05.2022 - Current
- Facilitated customer interactions to enhance satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems.
- Bingo Caller
- Monitored gaming areas to ensure compliance with regulations and safety protocols.
- Pay out winners accurately
- Team Member of the Quarter
- Resolved customer inquiries promptly, maintaining high service quality standards.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Key Holder
Hallmark Gold Crown
Las Vegas, NV
08.2024 - 04.2025
- Managed store operations, ensuring compliance with company policies and procedures.
- Supervised cash handling processes, maintaining accuracy in transactions and register balances.
- Trained and mentored new staff on customer service standards and product knowledge.
- Organized inventory management, optimizing stock levels to enhance sales opportunities.
- Implemented visual merchandising strategies to improve product displays and customer engagement.
- Collaborated with management to develop promotional plans that increased foot traffic and sales.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction ratings.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Increased sales by providing exceptional customer service and product knowledge.
- Ensured compliance with all company policies and procedures, minimizing risk and protecting assets.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Improved team morale and efficiency through effective delegation and clear communication.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
- Enhanced store security by meticulously following all opening and closing procedures.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Family Caregiver
Mary Hines/ Aunt
Tucson, AZ
05.2012 - 05.2022
- Provided compassionate care and support to family members, ensuring comfort and emotional well-being.
- Assisted with daily living activities, promoting independence and self-sufficiency among individuals in care.
- Managed medication schedules and health monitoring, ensuring adherence to prescribed treatments.
- Developed personalized care plans based on individual needs, enhancing quality of life for family members.
- Coordinated healthcare appointments and transportation, ensuring timely access to medical services.
- Implemented safety protocols within the home environment, reducing risks of accidents or injuries.
- Advocated for the needs and preferences of family members during healthcare interactions and decisions.
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
- Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
- Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
- Facilitated open communication between family members and healthcare providers, fostering collaborative decision-making regarding patient care.
- Demonstrated adaptability in responding to changing patient conditions or requirements while maintaining continuity of care services.
- Ensured safety and comfort for patients through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.
- Provided end-of-life care and support for patients and their families, ensuring dignity, comfort, and emotional closure during difficult times.
- Supported patient nutrition by preparing healthy meals based on dietary restrictions and preferences.
- Increased independence for patients with mobility limitations by providing appropriate assistive devices and home modifications.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted with daily living activities, running errands, and household chores.
- Transported clients to and from medical appointments with safety and efficiency.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Merchandiser
Hallmark
Tucson, AZ
03.2020 - 04.2022
- Collaborated with retail partners to ensure brand compliance and promotional execution.
- Coordinated seasonal merchandise planning to align with marketing campaigns and customer trends.
- Streamlined processes for product replenishment, increasing efficiency in stock management.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Ensured optimal stock levels to meet customer demand, conducting regular inventory assessments.
- Developed and implemented seasonal merchandise plans, aligning inventory with consumer trends.
- Increased customer engagement by providing knowledgeable product recommendations.
- Collaborated with store managers to determine best placement for merchandise displays.
- Arranged consistent shelves, bins, and racks at four locations by following established planograms.
- Created visual displays to highlight new and featured products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Group Sales Coordinator
Dollywood - Pigeon Forge, TN
Pigeon Forge, Tennessee
08.2018 - 09.2019
- Coordinated group sales strategies to enhance client engagement and improve sales performance.
- Managed scheduling of group events, optimizing resource allocation to maximize efficiency and minimize conflicts.
- Collaborated with various departments to ensure seamless event execution and guest satisfaction.
- Enhanced customer satisfaction with timely and efficient coordination of group events and reservations.
- Maintained accurate records of all group bookings, payments, and correspondence using CRM software.
- Provided exceptional customer service by addressing inquiries promptly and thoroughly to enhance overall client experience.
- Managed client accounts from initial inquiry through post-event follow-up, ensuring a cohesive experience throughout the entire process.
- On site coordination with client day of event
- .Made sure all food and music requests were correct
- Assist with gift giving event day
Education
Associate of Arts - Education/Coaching
University of California
Long Beach, CASkills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Teamwork and collaboration
- Multitasking
- Reliability
- Excellent communication
- Active listening
- Customer engagement
- Flexible schedule
- Self motivation
- Professionalism
- Relationship builder
- Administrative functions
- Merchandise sales
- Event planning
Certification
- Licensed [Gaming- 5 years
Languages
English
Native or Bilingual
Timeline
Key Holder
Hallmark Gold Crown
08.2024 - 04.2025
Bingo Agent
Boyd Gaming
05.2022 - Current
Merchandiser
Hallmark
03.2020 - 04.2022
Group Sales Coordinator
Dollywood - Pigeon Forge, TN
08.2018 - 09.2019
Family Caregiver
Mary Hines/ Aunt
05.2012 - 05.2022
Associate of Arts - Education/Coaching
University of California