Jennifer Quinn
Las Vegas
Summary
Dynamic professional with a proven track record in workflow coordination and exceptional customer service in each position that I have held. Excelled in enhancing customer loyalty and payment processes, leveraging strong communication skills and attention to detail. Achieved significant improvements in employee performance evaluation, driving team success and operational efficiency.
Overview
18
18
years of professional experience
Work History
BINGO AGENT
Sams Town Casino And Hotel
Las Vegas
06.2024 - Current
- Sell bingo cards to customers.
- Provide information on games, events, and pricing on daily activities.
- Pick up winners on the floor, and payout the cash winnings.
- Call bingo numbers on the call stand and provide the payout dollar amount when there are winners.
- Customer service.
- Cash accuracy
CASHIER/Supervisor
Albertsons
Las Vegas
02.2011 - 01.2025
- Greeted customers and responded to requests for information.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Processed exchanges and returns by inputting in company database.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Built and maintained working relationships with peers and upper management.
- Reconciled registers to prepare daily bank deposits.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Authorized discounts and special actions to resolve customer disputes, and maintain satisfaction.
- Verified customer age requirement for alcohol or tobacco purchases.
- Oversaw the work of cashiers to identify strengths and weaknesses in customer service, payment processing, or merchandising plans.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Directed trash removal and sanitation procedures to keep the aisles and register area organized.
Cage Cashier/Slot Attendant
Virgin Hotels
Las Vegas
07.2021 - 03.2022
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Redeemed coins and tokens for cash at customer request.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
- Counted, verified and posted armored car deposits.
- Sold casino chips, tokens or tickets.
- Processed patron payouts, check-cashing and credit advances.
- Handled sensitive data with discretion and confidentiality.
- Maintained confidentiality of customers' transactions.
- Dispensed funds for machine jackpots and change for player needs.
- Enhanced customer loyalty by learning names and preferences.
- Promoted loyalty club membership, set up accounts and entered customer information.
- Exchanged money, credit, tickets or casino chips for patrons.
- Monitored floor operations and resolved safety, service and equipment issues.
- Cleared coin jams and performed minor slot machine repairs.
Order Preparer/Web Designer
NOS Communications
Las Vegas
11.2006 - 06.2010
- Designed websites, portals and large-scale web applications for multiple clients.
- Added enhancements and new features to older websites, implementing user-friendly designs.
- Promoted company's mission and vision through creation of web images and visuals focused on key products and services.
- Integrated web hosting capabilities and uploaded to hosting account within required timeframe.
- Produced statistical reports for senior managers.
Education
Some College (No Degree) -
Csn/nmsu
Las Vegas, NV/ Grants, New MexicoSkills
- Workflow Coordination
- Payment Processing
- Till Counting
- Attention to Detail
- Employee Performance Evaluation
- Punctual and Reliable
- Customer Service
- Time Management
- Team Leadership
- Point of Sale Systems
- Safety Procedures
- Customer service and care
- Strong communication
Education and Training
other
Timeline
BINGO AGENT
Sams Town Casino And Hotel
06.2024 - Current
Cage Cashier/Slot Attendant
Virgin Hotels
07.2021 - 03.2022
CASHIER/Supervisor
Albertsons
02.2011 - 01.2025
Order Preparer/Web Designer
NOS Communications
11.2006 - 06.2010
Some College (No Degree) -
Csn/nmsu
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