Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

KENA GAITHER

Lyman,SC

Summary

Capable Air Ramp Supervisor bringing more than 9 years of experience in managing ramp operations. Efficiency-driven and focused with a flexible nature and fortitude to handle any challenge. Experience overseeing the work of a group of personnel while boosting productivity and streamlining processes. Well-versed in overseeing cargo movements, maintaining safety, and upholding security standards. Facilitate open communication, delegate assignments, and handle simultaneous needs. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Customer Service Manager

THE ACTOR IN YOU PERFORMING ARTS STUDIO
Greenville , SC
07.2021 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Monitored phone calls to provide feedback and coaching.
  • Conducted research and reviewed findings to solve customer issues.
  • Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.

GAT Ground Airline Support Air Ramp Supervisor

Greenville Airport
Greer, SC
01.2015 - 06.2021
  • Resolved customer complaints promptly while maintaining a positive attitude.
  • Oversaw and managed loading, unloading, and security of aircraft cargo.
  • Monitored employee performance, providing feedback and guidance as needed.
  • Created weekly reports detailing progress made toward goals set forth by management.
  • Coordinate ground crew activities to complete objectives on schedule.

Education

GED -

Dorman High School
Roebuck, SC
08-2009

Skills

  • Documentation Management
  • Performance Optimization
  • Payroll Oversight
  • Security Protocols Understanding
  • Safety Compliance
  • Staff Training
  • Incident Reporting
  • Team Leadership
  • Live Cargo Handling
  • Ramp Generator Operation
  • Problem-Solving
  • Ground Support Services
  • Baggage Oversight
  • Heavy Lifting
  • Aircraft Restocking
  • Aircraft Safety Checks
  • Safety Procedures
  • Loading and Unloading
  • Quality Control
  • Account Management
  • Administrative Support
  • Decision-Making

Timeline

Customer Service Manager

THE ACTOR IN YOU PERFORMING ARTS STUDIO
07.2021 - Current

GAT Ground Airline Support Air Ramp Supervisor

Greenville Airport
01.2015 - 06.2021

GED -

Dorman High School
KENA GAITHER