Daniel Gonzales
Albuquerque,NM
Summary
Skilled professional proficient in best practices and requirements of behavioral health programs as well as successful support strategies and skill-building exercises. Dedicated to assisting clients with improving daily living through avoidance of harmful substances and ongoing support. Dependable and ethical with superior work ethic.
Overview
13
13
years of professional experience
Work History
Behavior Health Responder
Albuquerque Community Safety
Albuquerque, NM
01.2024 - Current
- Provided direct care and support to individuals with mental health issues in a residential setting.
- Monitored clients' physical and emotional wellbeing.
- Collaborated with multidisciplinary team members to develop individualized treatment plans for each client.
- Assessed safety risks in the environment and took appropriate actions when necessary.
- Provided crisis intervention services as needed during times of distress or agitation.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
CPS Investigator
Cyfd.org
Albuquerque, NM
10.2022 - 01.2024
- Maintained accurate documentation of all investigations including statements from witnesses and victims.
- Evaluated potential foster care placements for appropriateness based on safety concerns.
- Analyzed data trends within assigned area in order to identify high-risk areas or populations.
- Conducted interviews with children and families to assess safety and risk of abuse or neglect.
- Reviewed case records, police reports, school records, medical records, and other documents as part of the investigation process.
- Provided written reports summarizing evidence collected during investigations.
- Collaborated with local law enforcement, child protective services staff, schools and community organizations to ensure the safety of children in crisis situations.
- Participated in court proceedings related to the removal of children from their homes due to abuse or neglect.
- Assisted victims by connecting them with appropriate social service resources.
- Developed plans for family reunification when possible.
- Conducted home visits to assess living conditions and provide support services to families in need.
- Investigated allegations of physical abuse, sexual abuse, emotional abuse, neglect and abandonment.
- Facilitated meetings between parents and guardians and caseworkers to discuss cases and develop treatment plans for at-risk children.
- Worked closely with attorneys throughout legal proceedings involving child protection cases.
- Tracked progress of open cases over time in order to determine effectiveness of interventions.
- Participated in multidisciplinary teams that addressed complex child welfare issues.
- Developed and executed plans to remove children from homes where abuse or neglect had occurred.
- Investigated each child's living environment to determine whether home was safe or presented risks.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
Family Assistance Analyst Supervisor
State of new mexico
Albuquerque, NM
06.2019 - 09.2022
- Conducted interviews with applicants to assess their needs and determine the appropriate benefits or resources for them.
- Provided assistance to families in need of financial aid, including processing applications and determining eligibility.
- Developed plans for providing financial assistance to eligible families, including budgeting advice and debt management strategies.
- Maintained accurate records of services provided, client interactions, and case notes in accordance with applicable laws and regulations.
- Collaborated with other government agencies and community organizations to coordinate services for clients.
- Assisted families with applying for public benefits such as SNAP, TANF, Medicaid programs as well as housing subsidies.
- Advised clients on how best to use available resources to meet their needs while also ensuring their long-term self-sufficiency goals were met.
- Analyzed data from various sources to identify trends in family assistance requests and develop reports outlining those findings.
- Monitored client progress towards self-sufficiency goals by conducting periodic assessments of income, expenses, employment status.
- Provided ongoing support services such as job search guidance, career counseling, parenting classes., as needed.
- Developed outreach materials regarding family assistance programs to increase awareness among the general public.
- Reviewed application materials submitted by potential beneficiaries prior to making a decision on eligibility for benefits.
Customer Service Representative Team Lead
Fidelity Investments
Albuquerque, NM
09.2011 - 11.2012
- Provided guidance and support to Customer Service Representatives on a daily basis.
- Resolved escalated customer complaints in a timely manner.
- Analyzed customer feedback surveys to identify areas for improvement within the team.
- Performed quality assurance audits of calls handled by representatives.
- Maintained accurate records of employee attendance, vacation days and sick leave requests.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Bachelor of Science - Psychology/Anthropology
University of New Mexico
Albuquerque, NM05-2010
Skills
- Mental Health Support
- Crisis Intervention
- Documentation skills
- Security procedures knowledge
- De-Escalation Techniques
- Resource Coordination
Timeline
Behavior Health Responder
Albuquerque Community Safety
01.2024 - Current
CPS Investigator
Cyfd.org
10.2022 - 01.2024
Family Assistance Analyst Supervisor
State of new mexico
06.2019 - 09.2022
Customer Service Representative Team Lead
Fidelity Investments
09.2011 - 11.2012
Bachelor of Science - Psychology/Anthropology
University of New Mexico
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