Sandra Zaragoza
Orlando,FL
Summary
Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Strong background in customer service with proven ability to handle client inquiries, resolve issues, and build positive relationships. Seeking to leverage skills and knowledge to contribute to team success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Admin (Hybrid Role)
Optimum Community Management
06.2025 - Current
- Manage incoming and outgoing phone calls, ensuring prompt and professional communication.
- Organize and maintain physical and digital filing systems for efficient document retrieval.
- Assist with Homeowners Association (HOA) communications, including notices, updates, and community outreach.
- Schedule and coordinate meetings and appointments, including preparation of agendas and distribution of materials.
- Communicate with vendors to coordinate services and resolve issues in a timely manner.
- Process vendor payments accurately and maintain up-to-date financial records.
Teacher Assistant / Extended Stay Teacher
Emersion School of Early Learning
10.2021 - 06.2025
- Promoted critical thinking to help students develop problem-solving skills.
- Fostered an environment conducive to open communication between teacher, student, parent relationships.
- Collaborated with colleagues on curriculum development, implementation of best practices, professional development activities and sharing resources across grade level.
- Established individual goals for each student based on their academic needs and monitored performance throughout the year.
Receptionist
TWG Residential Service LLC
02.2016 - 04.2020
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Ensured that the reception area was organized and presentable at all times.
- Answered questions about organization and provided callers with address, directions, and other information.
- Assisted with various administrative tasks such as scheduling appointments, preparing reports and updating databases.
- Managed office supplies inventory, placed orders as needed.
- Policed office front entrance, monitoring arrival and departure of staff and visitors.
Hostess / Customer Service
Waldorf Astoria Hotels & Resorts
01.2013 - 12.2015
- Answered phone calls to take reservations and address guest questions and concerns.
- Demonstrated flexibility by helping out in other departments as needed.
- Assisted in seating guests and managing the wait list.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Presented a positive first impression of the establishment's high standards by delivering exceptional service.
Housekeeping Assistant Manager/Dispatch
Legacy Vacation Club
05.2009 - 12.2012
- Demonstrated expertise in identifying potential maintenance issues within assigned rooms during daily inspections.
- Competent at following instructions from supervisors regarding specific tasks or assignments.
- Displayed excellence in responding promptly to customer requests for additional amenities or services.
- Accomplished ability to work independently with minimal supervision while achieving daily goals.
- Established reputation for consistently delivering outstanding service that exceeds customer expectations.
- Adept at maintaining the highest level of professionalism when interacting with customers or coworkers.
Front Desk Supervisor
Celebrity Resorts
06.2004 - 05.2009
- Proactively addressed customer inquiries and complaints, resolving conflicts and promoting a positive customer experience.
- Assisted guests with check-ins and check-outs, reservations, room changes and conducted regular audits of the front desk area to ensure accuracy of information stored in the system.
- Trained new staff members on front desk procedures and best practices.
- Developed strong customer service and communication skills while managing a busy front desk.
- Maintained accurate payroll records and submitted data to the accounting department for processing.
Customer Service / Remote
Intuit / TurboTax
01.2004 - 04.2004
- Helping customers with TurboTax software.
- Responding quickly to meet customer needs and resolve problems.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
- Troubleshooted minor problems and reported larger technical issues.
- Clarify how TurboTax works and provide basic tax explanations.
Education
Gateway High
Skills
- Microsoft Word
- Microsoft Excel
- ADP (Payroll Software)
- Time management
- Detail Oriented
- Team Collaboration
Certification
- Certification of the Office of Early Learning.
- DCF 45 hours completed
- CPR & First Aid Certification
Languages
Spanish, Bilingual
Timeline
Admin (Hybrid Role)
Optimum Community Management
06.2025 - Current
Teacher Assistant / Extended Stay Teacher
Emersion School of Early Learning
10.2021 - 06.2025
Receptionist
TWG Residential Service LLC
02.2016 - 04.2020
Hostess / Customer Service
Waldorf Astoria Hotels & Resorts
01.2013 - 12.2015
Housekeeping Assistant Manager/Dispatch
Legacy Vacation Club
05.2009 - 12.2012
Front Desk Supervisor
Celebrity Resorts
06.2004 - 05.2009
Customer Service / Remote
Intuit / TurboTax
01.2004 - 04.2004
Gateway High