NAYELIS CAMACHO
CLEVELAND
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
HYBRID CUSTOMER SERVICE ROLE
Cvs
Ohio
01.2024 - 07.2025
- Provided exceptional customer support through various channels, enhancing client satisfaction and fostering loyalty.
- Resolved customer inquiries efficiently, leading to noticeable improvements in response times and overall service ratings.
- Worked closely with team members to streamline processes, resulting in improved workflow and higher productivity.
- Discussing Card problems and payment options and concerns
- Delivered empathetic customer service across multiple platforms, cultivating trust and enhancing customer loyalty.
FRONT DESK RECEPTIONIST
European Wax Center
Cleveland, OH
10.2023 - 04.2024
- Greeted guests and directed them effectively, enhancing visitor experience and office efficiency.
- Managed and scheduled appointments, ensuring optimal time management and client satisfaction.
- Answered phone calls promptly, facilitating clear communication and reducing wait times.
- Handled incoming mail, maintaining organized records and supporting seamless office operations.
- Provided exceptional guest service by greeting clients warmly, fostering a welcoming atmosphere that enhanced customer loyalty.
- Managed appointment scheduling efficiently, optimizing daily operations and ensuring minimal wait times for clients.
- HYBRID
PCNA
O'Neil Healthcare
Lakewood, OH
05.2021 - 09.2023
- Assisting patients with daily living activities like bathing, dressing, eating, and mobility
- Monitoring vital signs
- Collecting samples
- Providing emotional support
- Ensuring patients are comfortable and their basic needs are met in a healthcare setting.
Education
HIGH SCHOOL DIPLOMA - undefined
Lake Erie International College
Cleveland, OHSkills
- Organizational skills
- Phone Etiquette
- Time Management
- Guest services
- English
- Front desk
- Bilingual
- Customer service
- Cleaning Experience
- POS
- Leadership
- Spanish
- Communication skills
- Patient care
- Office experience
- Sales
- Cash handling
- Microsoft Word
- Computer Skills
- Medical office experience
- Math
- Microsoft Powerpoint
- Retail Sales
Timeline
HYBRID CUSTOMER SERVICE ROLE
Cvs
01.2024 - 07.2025
FRONT DESK RECEPTIONIST
European Wax Center
10.2023 - 04.2024
PCNA
O'Neil Healthcare
05.2021 - 09.2023
HIGH SCHOOL DIPLOMA - undefined
Lake Erie International College