Sandra Zok
Detroit Lakes,MN
Summary
Motivated Case Manager with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients, and advance change for communities in need.
Overview
28
28
years of professional experience
Work History
Behavioral Health Social Worker
Becker County Human Services
02.2008 - Current
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Advocated for clients to assure respected rights and wishes.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- De-escalated stressful situations through individual and family crisis interventions.
- Supported clients and families with empathy and compassion during difficult times.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
CTSS Worker - Individual and Group
Lakeland Mental Health Center
06.2006 - 02.2008
- Worked fast to meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Taught skills to assist clients in managing mental health symptoms.
- Taught Group skills to Adults to assist in managing Mental Health Symptoms.
Intensive In-Home Family Therapist
Lutheran Social Services of ND
01.1998 - 01.2006
- Rendered mental health and counseling services to clients, focusing on development of healthy relationships.
- Conducted intake and needs assessments to set therapeutic goals and establish professional relationships with clients.
- Delivered counseling services to families and couples dealing with familial issues.
- Maintained accurate and thoroughly documented notes and client records in accordance with licensing standards.
Program Supervisor
Lutheran Social Services of MN
05.1996 - 01.1998
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
Education
Master of Arts - Counseling Education
Northern State University
Aberdeen, SD05.1997
Bachelor of Science - Sociology
University of North Dakota
Grand Forks, ND05.1995
Skills
- Compassionate
- Case Management
- Client Advocacy
- Conflict Resolution
- Efficient under pressure
- Attention to Detail
- Multidisciplinary team collaboration
- Self-awareness
- Cooperative
- Crisis Intervention
- Risk Assessment
- Analytical Thinking
Hiking, boating, playing with my Basset Hounds, Humphrey and Odie, swimming, walking, scrapbooking
My favorite hobbies include hiking, boating, playing with my dogs, Humphrey and Odie, swimming, walking and scrapbooking.
Timeline
Behavioral Health Social Worker
Becker County Human Services
02.2008 - Current
CTSS Worker - Individual and Group
Lakeland Mental Health Center
06.2006 - 02.2008
Intensive In-Home Family Therapist
Lutheran Social Services of ND
01.1998 - 01.2006
Program Supervisor
Lutheran Social Services of MN
05.1996 - 01.1998
Master of Arts - Counseling Education
Northern State University
Bachelor of Science - Sociology
University of North Dakota
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