Sandra Alvina Beverly
Chesapeake,VA
Summary
Seasoned Phlebotomist and Medical Professional from Sentara Laboratory Services, adept in venipuncture and specimen handling, excels in records management and customer service. Demonstrated success in improving patient care efficiency and expertise in medical coding, including ICD-10 and CPT. Proven track record in enhancing patient experience and streamlining clinical operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Mobile Phlebotomist Technician
ExamOne, A Quest Diagnostics Company
Fairfax, VA
04.2024 - Current
- Taking blood and urine specimens
- Preparing specimens for delivery to medical laboratories
- Explaining how to access laboratory results online
- Collects specimens according to established procedures
- Mobile exams, which include taking basic vitals, medical histories, venipuncture, urine collection
- Responsible for completing application packets and other paperwork accurately
- Label, centrifuge and split specimens as required by test order
- Package specimens for transport
Phlebotomist
SENTARA Laboratory services
Norfolk, VA
08.2023 - 03.2024
- Performs stat and/or routine phlebotomy in outpatient facilities while maintaining the highest level of customer service
- Responsible for prioritizing work to meet acceptable response times for all priority labs requested
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures
- Monitors phlebotomy supply levels
- Has frequent interaction with physicians and hospital staff
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture
Certified Phlebotomist Technician
Octapharma Plasama
Norfolk, VA
11.2022 - 07.2023
- Disposes of blood and other biohazard fluids in accordance with applicable laws, standards, or policies
- Matches laboratory recreation forms to specimen tubes
- Draws blood from veins using vacuum tube syringe or butterflies venipuncture methods
- Organizes and cleans blood drawing trays, ensuring that all instruments are sterile and all needles, syringes, and related items are of first-time use
- Collects plasma and blood samples using appropriate collection procedures
- Transports specimens and fluid samples from collection sites to the laboratory
- Explains plasma collection procedures to donors
- Performs saline flushes and dispenses anticoagulant drugs through intravenous IV lines, in accordance with licensing restrictions and under the direction of the physician substitute
- Collaborates and maintains machines, such as hermeneutics machine used for plasma collection
Clinical Research Coordinator
The center for Arthritis
Chesapeake, VA
03.2021 - 02.2022
- Conducts literature reviews
- Collects and analyzes data
- Prepares materials for submission to granting agencies and foundations
- Prepares interview questions
- Recruits and/or interviews subjects
- Maintains accurate records of interviews, safeguarding the confidentiality of subjects as necessary
- Obtains specimens by venipuncture using appropriate collection procedures
- Explains collection procedures to patients
Billing Specialist
Hampton Roads Portsmouth Community Health Center
Portsmouth, VA
07.2020 - 03.2021
- Searches each financial statement for any payment inconsistencies or errors
- Collaborates with patients or customers, third-party institutions, and other team members to resolve billing inconsistencies and errors
- Creates invoices and billing materials to be sent directly to a customer or patient
- Inputs payment history, upcoming payment information, or other financial data into an individual account
- Finds financial solutions for patients or customers who may need payment assistance
- Informs patients or customers of any missed or upcoming payment deadlines
- Calculates and tracks various company financial statements
- Translates medical code if working in a medical setting
Scheduling Coordinator
Chesapeake Internists Ltd
Chesapeake, VA
06.2019 - 06.2020
- Answers all calls promptly, making sure to follow protocol
- Schedules appointments according to scheduling rules
- Re-books appointments per patient request or doctor schedule change
- Manages doctor's schedules
- Enters valid referrals when received and files them in the chart
- Responds to special requests from doctors
- Files correspondences in the chart
- Orders diagnostic testing for patients
- Performs faxing, copying, and scanning
- Triage calls for Clinical Staff when needed
- Maintains organization of Back Office
- Obtains patient's Insurance Authorizations, as well as coding procedures and Diagnostic testing
Surgical Scheduler
EVMS Surgical Department/Contractor
Norfolk, VA
03.2017 - 08.2019
- Responded to all customer inquiries thoroughly and professionally
- Assisted customers with prompt and polite support in-person and via telephone
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Reviewed new patient paperwork before scheduling appointments
- Educated patients about surgeries and provided treatment plan documentation
- Checked patients in and out and collected payments
- Partnered with a team of registered nurses to achieve the overall well-being of all patients
Patient Registration Tech
Chkd
Norfolk, VA
05.2014 - 03.2017
- Responsible for clerical support in areas such as patient registration
- Manages patient records (EMR), verifies insurance, collects co-payments, and provides registration for patients
- Understands and performs an accurate and timely registration/entry of patient data and effective use of office equipment
- Understands and complies with all pertinent regulations requirements
Patient Care Representative
Sentara Leigh Hospital
Norfolk, VA
04.2012 - 03.2014
- Greets and directs patients to examination rooms
- Schedules patient appointments and makes reminder calls
- Informs patients about delays and waiting times
- Obtains patients' addresses, contact details, insurance information, and medical histories
- Assisted patients in filing pertinent consent forms and payment contract forms
- Obtained patient address, insurance information, contact information and medical history
Word Processor II
McDonald Army Health Center
03.2009 - 03.2012
- Establishes and maintains reports and office files on a wide range of topics, ranging from confidential correspondence to daily files on a wide range of topics
- Performs clerical support and administrative functions to ensure efficient office operations
- Verifies patient eligibility through Deers and CHCS eligibility and schedules new and follow-up appointments
- Operates CHCS and the ADS programs to access the DOD patient appointing and workload accounting data reports
- Follows up with patients on Tricare coverage and verifies data entered into the database by reviewing, correcting, and deleting data
Education
Diploma - Medical Assistant
Tidewater Community College
Chesapeake, VA02.2020
Associate in Science -
ECPI University
Virginia Beach, VA06.2007
Bachelor Of Applied Science - Nursing
Norfolk State University Tidewater Community College Tidewater
Virginia Beach, VASkills
- Scheduling
- Billing
- Records Management
- Coding
- Medical Terminology
- Microsoft Office
- Medical Insurance
- ICD-10
- CPT Coding
- Medical Office Experience
- Venipuncture
- Infection Control
- Blood collection
- Medical Scheduling
- Office Experience
- Front Desk
- Customer Service
- Medical Coding
- ICD-9
- HIPAA
- ICD Coding
- Accounts receivable
- Medicare
- Medical collection
- Typing
- Medical Receptionist
- Phone Etiquette
- EMR systems
- Documentation review
- Clinical trials
- Clinical research
- Multi-line phone systems
- HCPCS
- Windows
- Phone triage
- Allscripts
- Benefits administration
- Medical documentation
- Human resources
- Specimen handling
- Epic
- Medical records
- Clerical experience
- Customer service
- Laboratory experience
- ICD coding
Certification
- Certified Phlebotomy Technician
- Certified Dental Assistant
- CPR Certification
Timeline
Mobile Phlebotomist Technician
ExamOne, A Quest Diagnostics Company
04.2024 - Current
Phlebotomist
SENTARA Laboratory services
08.2023 - 03.2024
Certified Phlebotomist Technician
Octapharma Plasama
11.2022 - 07.2023
Clinical Research Coordinator
The center for Arthritis
03.2021 - 02.2022
Billing Specialist
Hampton Roads Portsmouth Community Health Center
07.2020 - 03.2021
Scheduling Coordinator
Chesapeake Internists Ltd
06.2019 - 06.2020
Surgical Scheduler
EVMS Surgical Department/Contractor
03.2017 - 08.2019
Patient Registration Tech
Chkd
05.2014 - 03.2017
Patient Care Representative
Sentara Leigh Hospital
04.2012 - 03.2014
Word Processor II
McDonald Army Health Center
03.2009 - 03.2012
Diploma - Medical Assistant
Tidewater Community College
Associate in Science -
ECPI University
Bachelor Of Applied Science - Nursing
Norfolk State University Tidewater Community College Tidewater
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