Sandra Araceli Desiderio
Lansing,IL
Summary
Accomplished Bilingual Spanish/English Youth Care Worker from Maryville Academy, adept in youth supervision and records management. Excelled in creating nurturing environments and enhancing communication among at-risk youth, achieving increased client satisfaction at Mujeres Latinas En Accion through timely follow-ups. Skilled in multicultural sensitivity and behavior management, consistently ensuring high compliance and positive outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Youth Care Worker
Maryville Academy
02.2019 - 08.2024
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Assisted during intakes and discharges.
- Conducted psychoeducational, support, nutritional, and acculturative groups.
- Kept communication logs and files updated.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
Intake Specialist
Mujeres Latinas En Accion
05.2009 - 09.2013
- Answered phone calls and provided new clients with the required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Education
Bachelor of Arts - Human Services
National Louis University
Chicago, IL07.2020
Skills
- Youth Supervision
- Mandated Reporting
- Boundaries Establishment
- Records Management
- Life Skills Instruction
- Youth Advocacy
- Abuse Identification
- Life Skills Teaching
- Multicultural Sensitivity
- Self-Care Techniques
- Behavior Management
- Recreational Activities
Certification
40 Hrs Domestic Violence
20 Hrs Abuser Intervention State Certified
40 Hrs Sexual Assault State Certified
CPR Certified
CPI Certified
Timeline
Youth Care Worker
Maryville Academy
02.2019 - 08.2024
Intake Specialist
Mujeres Latinas En Accion
05.2009 - 09.2013
Bachelor of Arts - Human Services
National Louis University
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