Hi, I’m
Sandra D Seifert
Cincinnati,United States
Summary
I have great Customer service. I love working with people and treating them with courtesy and respect.
Overview
23
years of professional experience
Work History
Homemaker
04.2019
Job overview
- Was costing more in daycare then I was making.
Currito
Shift Leader
02 2022 - 10 2023
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged, and input information into database system.
Vonerharrs Market and Catering
05.2018 - 04.2019
Job overview
- Left for Medical reasons.
Cracker Barrel, Lost Transportation
06.2014 - 11.2016
Waffle House
06.2002 - 11.2013
Family Dollar
Assistant Store Manager
10 2023 - Current
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Created and maintained safe and secure work environments for employees.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Reading JrReading, Ohio
2001
Skills
- Provide positive and pleasant quality customer service
- Respond and follow up promptly to all customer inquiries or transactions Work effectively with a
- Variety of situations, individuals and groups Demonstrate customer service techniques that
- Meet quality assurance standards I am the voice of the customers
- Excellent Communication
- Multitasking Abilities
- Dependable and Responsible
- Analytical and Critical Thinking
- Problem-Solving
- First Aid/CPR
- Attention to Detail
- Teambuilding
- Flexible and Adaptable
- PPE Compliance
- Training and Development
- Active Listening
- Critical Thinking
- Cultural Awareness
Timeline
Homemaker
04.2019
Vonerharrs Market and Catering
05.2018 - 04.2019
Cracker Barrel, Lost Transportation
06.2014 - 11.2016
Waffle House
06.2002 - 11.2013
Shift Leader
Currito
02 2022 - 10 2023
Assistant Store Manager
Family Dollar
10 2023 - Current