Sandra L. Edwards
Frederick,MD
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced at accounts payable, receivable and proven ability to enhance customer satisfaction, and streamline processes using SAP, Visual, and Informa software. Recognized for attention to detail, effective teamwork, consistently delivering timely resolutions & contributing to company success.
Overview
15
15
years of professional experience
Work History
Accounts Payable/Receivable Associate/Receptionist
Pulse Technologies/Integer
Quakertown, Pennsylvania
06.2023 - 06.2026
- Reviewed vendor invoices, matched them to purchase orders, obtained payment approvals, and processed outgoing disbursements via checks, ACH, or wire transfers to ensure timely payments.
- Accounts Receivable-Generate and send customer invoices, apply incoming payments, monitor aging reports and follow up on overdue payments.
- Reconciled ledgers and vendor statements monthly, tracked cash applications, and prepared reports to facilitate month-end close and audit processes.
- Acted as the main point of contact for vendor inquiries and customer billing issues.
- Managed front desk operations, coordinated communication, and provided administrative and customer service support to enhance visitor experience.
Dock Worker/Pallet Wrapper
Uline Shipping Supplies
Allentown, Pennsylvania
09.2021 - 09.2022
- Secured and wrapped finished pallets with stretch film or shrink wrap using automated machinery and manual methods, ensuring load integrity during transport.
- Inspected loaded goods for accuracy, weight distribution, and damage before wrapping, contributing to quality assurance in shipping operations.
- Handled completed pallets and organized inventory to designated loading or staging zones, facilitating efficient shipping processes.
- Attached labels to packages for identification, verify that packing slips and header labels are properly attached and highly visible.
- Maintain a clean work area, keeping wrapping equipment free of excess plastic strictly following OSHA safety protocols.
Customer Service Representative
Axiom Staffing
Bethlehem, Pennsylvania
03.2020 - 09.2021
- Resolved customer inquiries and issues, enhancing customer satisfaction through effective problem-solving techniques.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers, company alike.
- Coordinated with logistics to expedite delivery, reducing wait times for customers.
- Entered customer product requests into SAP, ensuring accurate invoices for timely shipment.
Caregiver/Work From Home Agent
Care Tech/J&S Edwards Transportation
Breinigsville, Pennsylvania
03.2018 - 02.2020
- Provided companionship and emotional support, contributing to improved emotional well-being for patient.
- Coordinated transportation services, ensuring timely arrivals to appointments and reducing patient stress.
- Took initiative in tasks, showcasing self-motivation and commitment to care.
- Creating invoices for payments, faxed, emailed, scanned, handled phone calls, prepared P & L for quarterly & yearly taxes.
Dock Clerk
OCS Logistics
East Greenville, Pennsylvania
02.2017 - 03.2018
- Coordinated with drivers to ensure timely dock operations and deliveries.
- Checked in drivers, dispatched shipments using Red Prairie, and completed order picking in SAP.
- Printed bill of lading to ensure documentation accuracy, confirming catch weight and complete paperwork for inbound and outbound shipments.
- Processed incoming and outgoing shipments efficiently at OCS logistics.
- Maintained inventory records accurately using warehouse management system Red Prairie.
Customer Service Representative
Zep Sales & Services
Breinigsville, Pennsylvania
06.2011 - 11.2015
- Answered 80 customer calls daily, resolving queries to enhance customer satisfaction.
- Acted as liaison between customers and sales team, facilitating communication and addressing customer needs.
- Processed payments via credit card, checks, discounts, and chargebacks, ensuring compliance with established procedures.
- Processed sales orders, purchase orders via fax, email, phone, and mail in orders in SAP accordance with established procedures and standards.
- Assisted sales team with quotes and provided product knowledge to customers while processing RMAs efficiently.
- Collected on past due accounts.
- Coordinated with carriers to streamline logistics operations.
Education
Certificate of Technical Studies - Banking And Finance
CTI-Career Technical Institute
New York, NY01-1999
Skills
- Invoice processing
- Accounts reconciliation
- Customer invoicing
- Vendor management
- SAP software
- Excel fundamentals
- Microsoft Word
- Problem solving
- Attention to detail
- Time management
- Customer service
- Team collaboration
- Call management
- Professional communication
Timeline
Accounts Payable/Receivable Associate/Receptionist
Pulse Technologies/Integer
06.2023 - 06.2026
Dock Worker/Pallet Wrapper
Uline Shipping Supplies
09.2021 - 09.2022
Customer Service Representative
Axiom Staffing
03.2020 - 09.2021
Caregiver/Work From Home Agent
Care Tech/J&S Edwards Transportation
03.2018 - 02.2020
Dock Clerk
OCS Logistics
02.2017 - 03.2018
Customer Service Representative
Zep Sales & Services
06.2011 - 11.2015
Certificate of Technical Studies - Banking And Finance
CTI-Career Technical Institute