Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
CA EDD - Unemployment Insurance
05.2005 - 08.2016
Managed payroll for upwards of 200 employees with diligent manual record keeping and utilizing state database programs.
Supported Chief Executive Administrator of Unemployment and executive staff through travel arrangements, preparing crucial documents, scheduling meetings, and diverting and delegating incoming phone calls to appropriate staff.
Enhanced office efficiency by implementing organizational systems, streamlining all administrative processes and ensuring timely responses to all inquiries.
Maintained office productivity by ensuring that all proceed to run smoothly by managing office supply inventory, keeping a clean and sterile work environment and assuring all office machinery are running to keep up with the daily office tasks.
Office Assistant
EDD - State Disability Insurance Of California
05.2001 - 04.2005
Received and processed all mail and correspondence both incoming and outgoing.
Assisted general and appeals staff with typing necessary documents such as liens, certifications and all other client correspondence.
Assured timely and smooth office operations by using and maintaining efficient office filing systems.
On the job trainer for new temporary employees brought in by our LEAP program created to employ people with permanent disabilities and give them an opportunity to learn the functions of a high speed and busy state office. Assisted those with disabilities such as learning disorders, deaf and hard of hearing and those with physical limitations by using appropriate actions dependent to their disability to aide in their learning of the tasks at hand.
Education
Psychology
Irvine Valley College
Irvine, CA
Skills
Certified typist of 90wpm
Customer Service Professional
Customer Relations Professional
Inventory Specialist
On the Job Trainer
Telephone Assistance
Timeline
Administrative Assistant
CA EDD - Unemployment Insurance
05.2005 - 08.2016
Office Assistant
EDD - State Disability Insurance Of California
05.2001 - 04.2005
Psychology
Irvine Valley College
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