Sandra Lynn Parker

• Researched complex billing errors that required an in-depth review of all available documentation before resolution could be reached.
• Reviewed invoices for accuracy before submitting them for payment.
• Performed data entry into the computer system to record information regarding claim status.
• Investigated discrepancies in claims and resolved issues with customers via telephone or written correspondence.
• Developed a detailed understanding of the company's policies and procedures related to claim processing and payment determination.
• Managed workloads efficiently by prioritizing tasks based on urgency or importance.

Sewer Back Up & Water, Wind/Hail Claims

• Investigated and evaluated property loss claims and created detailed reviews of said damage's determine the extent of insurer's liability.
• Exercised multiple ways to communicate to insured by offering the use of the companies text messaging, emails, and phone calls to best keep our insured informed for effective communication.
• Analyzed estimates of repair costs prepared by contractors or homeowners.
• Negotiated settlements with contractors, vendors, etc, during supplement process while adhering to company policies and procedures.
• Worked independently in a fast-paced environment and using my own critical thinking skills along with the companies job aids and tools to create solutions and close over 250+ claims.

Wind/Hail, Commercial and Proximity Claims

• Performed onsite and virtual inspections of property by visiting policyholders’ homes or via claimXperience to investigate property damage.
• Assessed water damage, identified sources of moisture and determined extent of contamination.
• Represented the Company from a public relations standpoint and conducted myself as a member of Management at all times.
• Communicated with insureds and contractors regarding coverage and effectively negotiated settlement
• Determined and reported on subrogation potential for over 35% of my claims handled.

Material Damage and Liability Claims

• Determined the repairability on both 1st and 3rd party claims by examining and collaborating with body shops and insureds/claimants to determine value and loss of vehicles.
• Wrote estimates and valuations for both repairable and total loss vehicles.
• Used software like CCC one and Mitchell
• Adjusted highly complex auto insurance claims presented by or against insured to include the end-to-end claims process and settling claims in compliance with state laws and regulations.
• Investigated and determined coverage and liability, evaluates, negotiates, and settles highly complex auto claims such as comprehensive, collision- minimal policy limits, coverage determinations/issues, attorney representation, non-owned vehicles, mechanical breakdown, property damage lawsuits) property damage liability, uninsured motorist property damage, and rental vehicle coverages for repairable vehicles and total losses.
• Negotiated liability for comparative negligence
• Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.
• Interacts with multiple parties to gather information (police reports, recorded statements, witness statements) determine liability.
• Created valuations and assisted insureds/claimants with salvage process and moving vehicle to tow yard.

Freeze Claims

• Conducted on-site investigations of insured losses and determined origin and cause of claims by contacting the appropriate parties including insureds, agents, attorneys, contractors, experts, special investigation unit, other adjusters, and public personnel while exuding exceptional customer service.
• Determined the need for Additional Living Expenses (ALE) for insureds so that our insureds were able to continue their day-to-day while going through life-changing catastrophe.
• Used Video Technology to conduct inspections to help efficiently settle claim.

• Developed and implemented strategies to increase community engagement.
• Responded to customer inquiries in a timely manner.
• Developed and enforced policy to ensure tenant satisfaction.
• Conducted on-site inspections of apartments for maintenance and safety issues.
• Monitored building security systems, including alarms and cameras.
• Maintained accurate records of rent payments, leases, and other documents related to tenants.
• Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
• Organized move-in and move-out procedures for new or departing tenants.

• Processed rental applications, verified references and conducted background checks.
• Negotiated lease terms with tenants and collected security deposits.
• Ensured compliance with fair housing laws regarding tenant selection criteria.
• Maintained accurate records of all rental activity in property management software.
• Inspected vacated apartments to ensure that they were left in good condition.
• Prepared leases, move-in and move-out paperwork and other documents for new tenants.
• Coordinated repairs and improvements to the building's common areas and grounds.
• Performed monthly inspections of the property and prepared detailed reports on findings.
• Managed the day-to-day operations of the property, including leasing apartments, collecting rents, resolving tenant disputes, and enforcing rules.