Sandra (Nikki) Lawrence
Lakeway,TX
Summary
Driven by a strong work ethic and exceptional customer service skills, I spearheaded company growth at Flashes Lashes and enhanced guest satisfaction at Lamborghini Houston. My background in high-volume environments and knack for organization have consistently improved operational efficiency and customer relations across roles.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Caregiving
I was fortunate enough to be able to stay home with my kids and watch them grow up. My break in between jobs does not hinder my ability to get back on the horse:)
CEO Eyelash Extension Artist
Flashes Lashes
06.2021 - 11.2023
- Achieved company growth by implementing strategic plans and streamlining operations.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
Patient Coordinator
The Dentist at 650 Heights
09.2018 - 03.2021
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Guest Relations
Lamborghini Houston Rolls Royce North Houston
08.2015 - 02.2016
- Improved guest satisfaction rates by implementing effective guest relations and personalized services.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Resolved customer complaints promptly, demonstrating empathy and professionalism for improved guest relations.
Restaurant Server
Nordstrom Cafe
07.2006 - 09.2008
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Education
High School Diploma -
Bountiful High School
Bountiful, UT06.2007
Skills
- Exceptional customer service
- Strong Work Ethic
- Organization
- Menu Recommendations
- High-volume dining
- Service prioritization
Certification
- TABC Certified
- Food Handlers Permit
Timeline
CEO Eyelash Extension Artist
Flashes Lashes
06.2021 - 11.2023
Patient Coordinator
The Dentist at 650 Heights
09.2018 - 03.2021
Guest Relations
Lamborghini Houston Rolls Royce North Houston
08.2015 - 02.2016
Restaurant Server
Nordstrom Cafe
07.2006 - 09.2008
Caregiving
High School Diploma -
Bountiful High School
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