SANDRA R. HUGHES
Account Management
West Palm Beach,FL
Summary
To successfully obtain a career within a customer service focused organization and to provide each customer with exceptional service.
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Customer Service Manager experienced with all facets of the hiring, training, coaching and development processes of Call Center Representatives.
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Customer Service Manager experienced with all facets of the hiring, training, coaching and development processes of Call Center Representatives.
Overview
13
13
years of professional experience
Work History
Billing and Disputes Manager
Discover Card Financial Services, New Castle DE
04.2011 - 10.2017
- Providing customers with accurate and professional assistance with their accounts.
- Answering telephone in a call center based setting.
- Read all contracts and agreements between merchants and customer to resolve disputed transactions.
- Training of New Employee.
- Made adjustments to customer accounts when appropriate.
- Completed balance transfer requests for customers/merchants.
- Completed Line of Credit increase/decrease requests for customers.
Human Resources Administrative Assistant/Receptionist
Hospital Billing & Collection Service
New Castle, DE.
08.2006 - 10.2010
Switch Board Operator
- Updated employee records.
- Assist with New employee orientation.
- Reference checks for new employees.
- Update of contacts.
- Typing/filing/book-keeping.
- Scheduling.
- Purchase ordering/Ordering of supplies.
- Mail distribution.
Nurses Aid
TLC Home Health Care
New Castle, DE.
06.2006 - 08.2006
- Wound Care and Dressing.
- Distribution of medications.
- Plan exercise activities.
- Grooming.
- Preparation of meals.
- Duties varied based on individual need.
Unit Clerk
Milton and Hattie Kutz Nursing Home
Wilmington, DE
04.2005 - 06.2006
- Scheduling travel.
- Medical Billing.
- Lab work orders, x-ray and EKG'S.
- Purchasing/Ordering of medical supplies.
- Stocking medical supplies.
- Answered telephones for each unit.
Deli Clerk
ACME Markets
Wilmington, DE
02.2005 - 06.2006
- Preparation and Distribution of food items.
- Ordering products and food items.
- Stocking supplies and food.
- Monitoring for quality assurance and that all standards are met.
- Sales of food items.
Education
Business
Christiana High School
Medical Billing
Delaware Technical & Community College
Skills
- Talented client relations manager
- Multi-line phone operation proficiency
- Customer interface expertise
- Skilled in call center operations
Timeline
Billing and Disputes Manager
Discover Card Financial Services, New Castle DE
04.2011 - 10.2017
Human Resources Administrative Assistant/Receptionist
Hospital Billing & Collection Service
08.2006 - 10.2010
Nurses Aid
TLC Home Health Care
06.2006 - 08.2006
Unit Clerk
Milton and Hattie Kutz Nursing Home
04.2005 - 06.2006
Deli Clerk
ACME Markets
02.2005 - 06.2006
Switch Board Operator
Business
Christiana High School
Medical Billing
Delaware Technical & Community College