Sandrine Debouto Pedicone
Gilbert,Arizona
Summary
Proven expertise in customer support and technical troubleshooting, demonstrated at U.S Bank where I enhanced merchant onboarding processes and streamlined issue resolution. Fluent in French, adept in Salesforce and Microsoft Office, I excel in multitasking and clear communication, significantly improving client satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Technical Support & Onboarding Specialist
U.S Bank
Tempe, AZ
01.2023 - Current
- Onboard new merchants from our Tier Free plans and train them on their new hardware and software we offer working the bank
- Troubleshoot & respond in a professional and timely manner by asking the proper questions and making sound judgments based on the understanding of the product
- Identify patterns in customer issues, triage effectively, escalate critical issues and suggest improvements working in collaboration with our product and support operation teams
- Build a sustainable and mutually beneficial relationship between customers and the company.
- Project Manager on procedure testings and worked on knowledge base articles for our Operation and development Team
Research And Resolution Specialist French Support III
Isagenix International
01.2017 - 01.2023
- Working on different projects in a timely manner
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Participated in ongoing training to enhance own job skills and knowledge.
Customer Service Representative
Afni
01.2016 - 09.2017
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Provided account information to customers and explained bill service policies and customer rights
- Investigated and researched issues to determine root causes and appropriate resolution methods.
Ad Rater
Google
02.2016 - 08.2016
- Assessment of ads for French market
- Met deadlines while maintaining high-quality deliverables.
Freelance Translator
Protranslating, Florida
10.2010 - 01.2016
- Website translations via webcatt tool, as well as MemoQ, Wordfast
- Followed ethical codes that protected confidentiality of information
- Compiled information on content and context of information to be translated and on intended audience
- Compiled terminology and information to be used in translations, included technical terms such as those for legal and medical material
- Referred to dictionaries, lexicons, encyclopedias and computerized terminology banks for translation accuracy.
Education
BA (Hons) In Modern Languages/Linguistics (French/English) -
Université de Paris 8
01.2007
International Trade - International Trade
Lycée Félix Faure
Paris, France01.2000
High School Diploma - Baccalaureate STT In Economics & Commerce - General Studies
Lycée Condorcet
Paris, France01.1998
Skills
- Organization: Excellent organizational skills, self-motivated with a meticulous eye for detail
- Ability to communicate clearly and professionally using written and verbal of media
- Customer Accounts Management
- Competent user of Salesforce, Microsoft Office, Excel, Word and PowerPoint, Jira,,Outlook, Access Lotus Notes, MemoQ, Wordfast and Trados
- Special Orders
Languages
French
Native or Bilingual
German
Limited Working
Timeline
Technical Support & Onboarding Specialist
U.S Bank
01.2023 - Current
Research And Resolution Specialist French Support III
Isagenix International
01.2017 - 01.2023
Ad Rater
Google
02.2016 - 08.2016
Customer Service Representative
Afni
01.2016 - 09.2017
Freelance Translator
Protranslating, Florida
10.2010 - 01.2016
BA (Hons) In Modern Languages/Linguistics (French/English) -
Université de Paris 8
International Trade - International Trade
Lycée Félix Faure
High School Diploma - Baccalaureate STT In Economics & Commerce - General Studies
Lycée Condorcet