Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandrine Umutoni

Louisville,KY

Summary

My name is Sandrine, I came from a refugee camp in Rwanda where we spoke kinyarwanda language. When I got here in the USA I didn't speak enough English, I had struggles to communicate so I had use translators at hospitals and other places which was hard because sometimes they wouldn't find an interpreter on time. I went to school for a very short time however I was able to increase my vocabulary and speaking, and now I want to help people who who are also experiencing the same thing and I want to give back to the community the same way other people helped me.

Overview

3
3
years of professional experience

Work History

Customer Returns Processor

Amazon
Louisville, KY
07.2020 - 05.2023
  • Verified all return information on the sales order to ensure proper authorization was given for the return.
  • Analyzed customer complaints regarding product quality or service issues and responded appropriately.
  • Assisted customers in troubleshooting problems with products they had purchased before authorizing a return request.

Education

High School Diploma -

Sandrine Umutoni
Louisville, Ky
05.2020

Skills

  • Communication skills
  • Writing skills
  • Childcare
  • Note-taking skills

Timeline

Customer Returns Processor

Amazon
07.2020 - 05.2023

High School Diploma -

Sandrine Umutoni
Sandrine Umutoni