MICHAEL TUSELL
Franklin Lakes,NJ
Summary
With over 5 years of experience as a Service Manager/Estimator at Final Touch Collision, I have gained extensive expertise in the day-to-day operations of an autobody shop. My proven ability to enhance productivity and streamline processes results in seamless operations and improved efficiency. Working in autobody left me with high levels of knowledge on all car brands and models.
Now, currently working as a lane manager at Benzel Busch, i have gained even more knowledge of our cars specifically and gave me insights on the target clientele.
Overview
7
7
years of professional experience
Work History
LANE MANAGER
Benzel Bush Mercedes
07.2024 - Current
- Coordinated cross-functional projects for improved product quality and timely delivery.
- Reduced employee turnover through effective communication, regular feedback, and promoting a positive work environment.
- Managed a team of skilled professionals to achieve key performance indicators consistently.
- Cultivated an environment of teamwork by encouraging collaboration among team members from diverse backgrounds and skill sets.
- Resolved issues quickly to maintain productivity goals.
- Evaluated employees'' performance regularly through appraisals while implementing developmental plans customized to individual needs when required.
- Product knowledge from working with our loaner department and our fleet of loaner vehicles.
Manager of Operations / Estimator
Final Touch Collision
03.2018 - Current
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Supervised operations staff and kept employees compliant with company policies and procedures
- Assessed vehicle damage, prepared repair estimates, and communicated with customers regarding the repair process
- Responding to customer complaints
- Ordered car parts and tools needed for repairs
- Developed and maintained relationships with external vendors and suppliers
- Developed initiatives to improve work environment, company culture or overall business strategy
Auto Collision Estimator
FINESSE AUTOBODY
05.2024 - 07.2024
- Served as an effective liaison between clients, insurance companies, technicians, parts suppliers, and management throughout the repair process.
- Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
- Enhanced client trust with thorough explanations of repair recommendations and costs.
Education
High School Diploma -
Ramapo High School
Franklin Lakes, NJSkills
- Great customer service skills
- Product knowledge
- Customer focus
- Influencing skills
- Employee engagement
- Project management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Timeline
LANE MANAGER
Benzel Bush Mercedes
07.2024 - Current
Auto Collision Estimator
FINESSE AUTOBODY
05.2024 - 07.2024
Manager of Operations / Estimator
Final Touch Collision
03.2018 - Current
High School Diploma -
Ramapo High School
Similar Profiles
Mohamad AbouzaidMohamad Abouzaid
Automotive Technician at Benzel Bush MercedesAutomotive Technician at Benzel Bush Mercedes
Carlos GonzalezCarlos Gonzalez
Business Manager at Benzel Busch MercedesBusiness Manager at Benzel Busch Mercedes
PATERNO CABRERAPATERNO CABRERA
F&I/ Sales Manager at Benzel Busch MercedesF&I/ Sales Manager at Benzel Busch Mercedes
Mindy RobinsonMindy Robinson
Front Desk & Play Lounge at Barre3 Franklin LakesFront Desk & Play Lounge at Barre3 Franklin Lakes
Megan ArnoneMegan Arnone
Veterinary Assistant at Veterinary Emergency GroupVeterinary Assistant at Veterinary Emergency Group