Sandy Broyles
Martinsburg,WV
Summary
Adept at enhancing fraud prevention and dispute resolution, I significantly improved case efficiency at Navy Federal Credit Union. My journey includes mentoring teams at Macy's and mastering regulatory knowledge, showcasing my ability to lead and innovate. Skilled in evidence gathering and fostering high-performance environments, I excel in proactive problem-solving and team development.
Overview
11
11
years of professional experience
Work History
Fraud & Digital MSR III
Navy Federal Credit Union
12.2017 - 07.2024
- Improved case resolution efficiency with meticulous research, documentation, and analysis of financial records.
- Monitored industry trends to stay abreast of emerging fraud tactics, proactively addressing potential threats.
- Educated employees on red flags and best practices for preventing fraud incidents within the organization.
- Recovered significant financial losses for clients by identifying fraudulent transactions and initiating appropriate recovery processes.
Work sabbatical
08.2017 - 12.2017
After the loss of my mother, I took care of the sale of our family home. I then prepared my belongings for the drive from California to West Virginia to be near family and start a new beginning.
Cosmetic Counter Manager
Macy's
02.2013 - 08.2017
- Recruited trained, and mentored new employees, fostering a high-performance team environment.
- Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
- Researched and assessed new products to develop effective merchandising and promotion plans.
- Ensured compliance with company policies and procedures while managing daily operations at the cosmetic counter.
- Introduced initiatives and sales strategies to exceed goals.
Education
High School Diploma -
Oakmont High School
Roseville, CASkills
- Evidence Gathering
- Anti-Money Laundering
- Fraud prevention
- Dispute Resolution
- Regulatory knowledge
- Telephone and email etiquette
- Goal Setting
- Analytical Thinking
- Team building
- Relationship Building
- Team Collaboration
Timeline
Fraud & Digital MSR III
Navy Federal Credit Union
12.2017 - 07.2024
Work sabbatical
08.2017 - 12.2017
Cosmetic Counter Manager
Macy's
02.2013 - 08.2017
High School Diploma -
Oakmont High School
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