Sandy Campuzano
Hanover Park ,IL
Summary
Providing excellent, and exceptional patient care to all veterans. Sharing the knowledge and patient care improvements with fellow sterile processing counterparts.
To simplify life for the veteran by identifying quality
innovative, and safe Reusable Medical Devices. Utilizing resources that provide guidance in understanding of the policies, procedures and regulations. Having soft skills is essential as it is a strength acquired from years of experience in customer service and patient care.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Lead Sterile Processing Technician
Edward Hines Jr. VA Hospital
Hines, IL
05.2022 - Current
- Increased efficiency in the sterile processing department by implementing improved workflow processes and training procedures.
- Enhanced patient safety by ensuring proper sterilization and handling of all surgical instruments and equipment.
- Led a team of technicians, providing guidance and mentorship to improve overall performance and productivity within the department.
- Reduced instrument turnaround time by optimizing inventory management systems and streamlining communication between departments.
- Collaborated with surgical teams to ensure timely availability of required instruments, resulting in reduced surgery delays.
- Maintained strict compliance with all regulatory guidelines, contributing to successful accreditation inspections.
- Developed strong relationships with vendors, negotiating favorable contracts for equipment maintenance services while maintaining high-quality standards.
- Implemented quality control measures that significantly reduced instances of contaminated or damaged instruments reaching the operating room.
- Organized staff schedules to optimize coverage during peak periods, leading to enhanced workflow and higher employee satisfaction rates.
- Maintained extensive knowledge of advances in sterilization technology, sharing insights with colleagues to promote best practices within the department.
- Wrapped trays, instrument packs, and sets.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Inspected sterile package integrity prior to distribution.
- Verified and maintained proper documents and records for sterilization.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
Purchasing Agent, Logistics/SCM
Edward Hines VA Hospital
Hines, Illinois
11.2021 - Current
- Maintained consistent email communication with vendors, and sales representatives to confirm and track orders and verify price revisions on purchase orders.
- Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
- Administered project-based data entry assignments within vista database for accurate record-keeping.
- Performed monthly reconciliation of open purchasing orders.
- Maintained complete documentation and records of all purchasing activities.
- Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.
- Maintained key item stock levels and wrote or expedited purchase orders.
Medical Supply Technician
Edward Hines Jr. VA Hospital
HINES,ILLINOIS
02.2020 - 02.2022
- Recorded biologicals and test results.
- Inspected sterile package integrity prior to distribution.
- Verified and maintained proper documents and records for sterilization.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems
- Wrapped trays, instrument packs and sets.
- Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
- Picked instruments and supplies for surgeries.
- Identified parameters and sterilization method required for each item to be sterilized.
- Operating Room Liaison
Inventory Technician- Supply Chain Management
Central DuPage Hospital- Northwestern Medicine
HINES ILLINOIS
08.2019 - 12.2019
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Received, sorted and processed damaged goods with vendors or manufacturers.
- Assigned to the East OR, GI and Lab. ordering and scan cycle counts daily
- Placed orders for Orthopedic surgery center twice a week
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Placed orders for new supplies based on established needs and special circumstances.
- Verified contents of inventory loads against BOL
Central Sterile Processing Technician
Central DuPage Hospital - Northwestern Medicine
Winfield, Illinois
06.2018 - 08.2019
- Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
- Wrapped trays, instrument packs and sets.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Worked in Decontamination area for cleaning trays after surgeries
- Inspected sterile package integrity prior to distribution.
- Verified and maintained proper documents and records for sterilization
- Identified parameters and sterilization method required for each item to be sterilized
- Assigned to assist the operating room with materials or container request for current surgeries or emergencies
- Tracked every task into Censitrac to follow location of surgical Trays and reusable medical equipment
Specialized Customer Support - E- Service
W.W Grainger Industrial Supply
Arlington Heights,Illinois
10.2013 - 12.2017
- Assisted customers over the phone and through online web ordering system with product and service selections.
- Documented shipping information for orders and tracked packages when necessary.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Created purchase orders for complex customer accounts from their quotes /requisitions/ bids, by phone, and online system program
- Informed customers by email or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
- Approved requisitions, placed purchase orders, and expedited goods and services to meet Just In Time (JIT) inventory controls.
- Sourced and created quotes / bids , for custom made items for Grainger customers
- Collaborated with my counter parts, such as sourcing. third party , Grainger sellers, and credit department to resolve customer issues or expedites.
Customer Service Phone Representative
W.W. Grainger Industrial Supply
Arlington Heights, Illinois
11.2011 - 10.2013
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Described product highlights and benefits to help guide purchasing decisions.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Met all customer call guidelines including service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Entered orders into SAP computer database system.
- Effective liaison between customers and internal departments.
Warehouse Associate
W.W Grainger Chicago Distribution Center
Niles, Illinois
03.1996 - 08.2007
- Wrapped pallets in shrink wrap prior to loading.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval
- Kept track of automated replenishment system
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Completed customer orders each day in warehouse setting.
- Checked packages and merchandise for damage and notified the vendor
- Volunteered to assist logistics with annual cycle audits and projects, demonstrating willingness to learn new tasks and increase skill levels.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Worked both inbound and outbound shifts
Education
HSPA Certification -CRST in Sterile Processing - Healthcare Sterile Processing
College of DuPage
Glen Ellyn, IL05.2018
High School Diploma -
Glenbard North High School
Carol Stream, IL05.1986
Skills
- Process Improvement awareness
- Computer literacy
- Critical and non -critical related to the sterile environment
- Sterilization Instrumental procedures knowledge
- RMD and surgical instrument expertise in sterilization
- Team player and Self - Sufficient
- Patient care , Veteran focused
- Medical terminology understanding
- Facilitate workgroup report hand-off
- Spanish fluency
- Continuous Learning
- Documentation - IFU and SOP practice
- Interpersonal Skills and soft skills
- Continuous Learning Attitude
Certification
- Certified Sterile Processing Technician
Timeline
Lead Sterile Processing Technician
Edward Hines Jr. VA Hospital
05.2022 - Current
Purchasing Agent, Logistics/SCM
Edward Hines VA Hospital
11.2021 - Current
Medical Supply Technician
Edward Hines Jr. VA Hospital
02.2020 - 02.2022
Inventory Technician- Supply Chain Management
Central DuPage Hospital- Northwestern Medicine
08.2019 - 12.2019
Central Sterile Processing Technician
Central DuPage Hospital - Northwestern Medicine
06.2018 - 08.2019
Specialized Customer Support - E- Service
W.W Grainger Industrial Supply
10.2013 - 12.2017
Customer Service Phone Representative
W.W. Grainger Industrial Supply
11.2011 - 10.2013
Warehouse Associate
W.W Grainger Chicago Distribution Center
03.1996 - 08.2007
HSPA Certification -CRST in Sterile Processing - Healthcare Sterile Processing
College of DuPage
High School Diploma -
Glenbard North High School