Summary
Overview
Work History
Education
Skills
Timeline
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Sandy Castaneda

Hialeah,FL

Summary

Hardworking customer service rep / dispatcher with over 8 years of professional driving / customer service experience. Well-organized in coordinating routes and always willing to put in 100 %. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and bi-lingual

Overview

7
7
years of professional experience

Work History

Driver

Uber
Miami Beach, FL
02.2019 - 09.2021
  • Delivered goods and services to customers on time and in excellent condition.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Achieved consistently high customer scores due to exceptional service.
  • Consulted with customers to gain feedback and address product or service concerns.
  • Transported clients to events and programs according to activity schedule.

Donor Recruiter

one blood
Hialeah, FL
10.2017 - 08.2018
  • Adhered to industry best practices, safety protocols and company policies.
  • Collaborated with healthcare teams to determine needs and support daily objectives.
  • Scheduled and accompanied clients to medical appointments.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Dispatcher/Telecommunications Technician

American Ambulance Service Inc.
Doral, FL
01.2015 - 03.2018
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked changes in computer system to keep records current and accurate.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Supervised driver dispatching, route planning and vehicle tracking for over 59 units 300 calls + with 2 driver each unit.
  • Communicated with individuals within inbound call center setting to complete dispatch support for non emergency and special ambulance transport calls.
  • Accurately and efficiently responded to over 200-300 daily requests.
  • Reported delays, accidents or other traffic and transportation situations.
  • Oversaw investigation and resolution of customer and vendor issues.
  • Quickly determined locations and needs for high volume of hourly callers to accurately send unit for assistance.

Education

High School Diploma -

Barbara Goleman Senior High School
Miami Lakes, FL
08.2005

Skills

  • Safe driving techniques
  • Passenger support
  • Driving and transportation
  • Route management
  • Safety protocols
  • Money Transfer Systems
  • Vehicle maintenance
  • Schedule management
  • Data management
  • Leadership
  • Team building
  • Analytical
  • Computer skills
  • Organizational skills
  • Collaboration
  • Friendly, positive attitude

Timeline

Driver

Uber
02.2019 - 09.2021

Donor Recruiter

one blood
10.2017 - 08.2018

Dispatcher/Telecommunications Technician

American Ambulance Service Inc.
01.2015 - 03.2018

High School Diploma -

Barbara Goleman Senior High School

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Sandy Castaneda