Sandy Cathers
Elon,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
CSR 2
KECH Inc
01.2024 - Current
- Meet and exceed all KPI's and metrics
- Analyze customer complaints or concerns and determine the best course of action to resolve them while exceeding all quality and efficiency standards
- Communicate effectively with team members and customers, handling all concerns with one call resolution
- Adhere to all policies and procedures
CSR 1
KECH Inc
04.2023 - 01.2024
- Identified customer needs and provided appropriate solutions over the phone
- Referred unresolved customer grievances to designated departments for further investigation
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Independent Health Coach
Optavia
10.2021 - Current
- Created and implemented training programs
- Inspired, motivated and helped people duplicate this successful system
- Mentored 150 individuals reach their goals
- Provided excellent customer service to a database of 3,502 customers
- Orchestrated daily, weekly, and monthly training calls
Supervisor - Client Support Services
Amerisource
Burlington, NC
01.2018 - 01.2019
- Supervised a team of 20 employees in daily operations with outsourced clients in the U.S. and Philippines
- Developed policy and procedures
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary
- Provided guidance and direction to subordinates regarding job duties and responsibilities
- Maintained positive working relationship with fellow staff and management
Vice President / Special Services Chair / Social Media Chair
Alamance County Service League
01.2015 - 12.2019
- Designed and implemented all social media content
- Created monthly reports for Special Services which assisted an average of 178 families per the calendar year
- Managed and allocated a budget of $9,000- $12,000 on a case by case basis
- Communicated with Social Workers and Agencies
- Volunteered over 100 hours each year
- Recruited new Service League Members
Le-vel Promoter, Trainer, Recruiter
Independant
10.2014 - Current
- Inspired, motivated and helped people duplicate a successful system
- Mentored a team of 350 brand promoters eclipsing $794,000 in annual sales
- Provided excellent customer service to a database of 3,502 customers
- Led presentation of daily, weekly and monthly training calls
- Social Media analytics and postings
Office Manager
Stepping Stones Pediatrics
Lake Wylie, NC
01.2013 - 06.2014
- Managed the front office, including greeting visitors and responding to telephone and in-person requests for information
- Created reports and correspondence from dictation and handwritten notes
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Partnered with Speech, Occupational and Physical Therapists in therapy sessions
PK Teacher
River Hills Preschool
Lake Wylie, SC
08.2012 - 08.2013
- Supervised 10-12 children daily
- Communicated with parents ongoing regarding child's development
- Facilitated OT, ST, and PT screenings for the entire preschool program
- Provided training for staff members on normal speech development of children
Personal Stylist / Sales / Recruiter
Stella & Dot
San Francisco, CA
02.2010 - 07.2014
- Recruited all new business partners
- Facilitated daily/weekly training and coaching of the team
- Developed a team of 85 stylists
Department Supervisor
Great- West Life and Annuity Insurance
Denver, CO
10.1998 - 08.2002
- Managed a staff of 22 loan and 401(k) processors
- Responsible for the resolution of participant loan accounts
- Drove adherence to department quarterly performance goals
- Staffed, trained, and evaluated all key performances.
Education
Speech Language Pathology, and Audiology -
University of Northern Colorado
Skills
- Training design and implementation
- Call center customer service
- International vendor management
- Business development
- Motivation and recognition
- Sales presentations
- Coaching and mentoring
- Process improvement
- Problem solving
- Verbal and written communication
Timeline
CSR 2
KECH Inc
01.2024 - Current
CSR 1
KECH Inc
04.2023 - 01.2024
Independent Health Coach
Optavia
10.2021 - Current
Supervisor - Client Support Services
Amerisource
01.2018 - 01.2019
Vice President / Special Services Chair / Social Media Chair
Alamance County Service League
01.2015 - 12.2019
Le-vel Promoter, Trainer, Recruiter
Independant
10.2014 - Current
Office Manager
Stepping Stones Pediatrics
01.2013 - 06.2014
PK Teacher
River Hills Preschool
08.2012 - 08.2013
Personal Stylist / Sales / Recruiter
Stella & Dot
02.2010 - 07.2014
Department Supervisor
Great- West Life and Annuity Insurance
10.1998 - 08.2002
Speech Language Pathology, and Audiology -
University of Northern Colorado
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