Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Jillian Tyszkiewicz

Warren,MI

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and co workers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and always looking to improve.

Overview

10
10
years of professional experience

Work History

CSR 2

Centene Corporation
03.2021 - Current
  • Assisted Medicaid members and Providers with their health plan questions courteously, professionally and with empathy.
  • CTL trained new hires in the MCSR department
  • Was selected to be a MCSR Failover representative handling supervisor calls
  • Transitioned to the PCSR department after one year.
  • Assisted with CTL training for PCSR new hires.
  • Transitioned to MHS Indiana Medicaid in May 2024.
  • Tier 2 trained after 2 months in the role.
  • Followed up with members about resolved issues to maintain high standards of customer service.
  • Brought attention to leadership articles that were outdated, or resources with incorrect information.

Waitress

Sandbaggers Sports Bar & Grill
07.2019 - 02.2021
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.
  • Developed rapport with customers, in turn ending up with many regular patrons.

Waitress

Ruby Tuesday
10.2015 - 08.2019
  • Started at the Nashville, TN location in October 2015, and transferred to the Sterling Heights, MI location when I moved from TN to Michigan.
  • Learned and used the MICROS POS system to enter guest orders accurately and timely in a very busy location near the Nashville Airport.
  • Selected to be a trainer after a few short months with the company. Trained other incoming servers on the computer, safety, sanitation and steps of service.


Audio Engineering Intern

Southern Ground Nashville
08.2014 - 09.2015
  • Assisted musicians/ engineers with recording sessions.
  • Required skills : Attention to detail, collaborative team work

Education

No Degree - Microbiology

Macomb Community College
Warren, MI

Technical Certificate - Audio Engineering

Conservatory of Recording Arts And Sciences
Tempe, AZ
06.2015

Skills

  • Computer proficiency
  • Creative Problem solving
  • Microsoft Excel & Google Sheets
  • Collaborative Team Player
  • Organizational Skills
  • Customer Retention Strategies
  • Document and Records Management
  • Customer Service Expertise
  • Staff Training
  • Customer Satisfaction
  • Workflow Coordination
  • Troubleshooting

Hobbies

  • Writing songs, singing, recording, mixing, mastering.
  • Multi-instrumentalist (Drums, bass, guitar, piano & working with MIDI instruments)
  • Playing video games
  • Reading
  • Arts & Crafts (Drawing, painting, diamond art)
  • Creating spreadsheets.
  • Outdoor time! Camping, hiking, roller blading, and spending time by the water.



Timeline

CSR 2

Centene Corporation
03.2021 - Current

Waitress

Sandbaggers Sports Bar & Grill
07.2019 - 02.2021

Waitress

Ruby Tuesday
10.2015 - 08.2019

Audio Engineering Intern

Southern Ground Nashville
08.2014 - 09.2015

No Degree - Microbiology

Macomb Community College

Technical Certificate - Audio Engineering

Conservatory of Recording Arts And Sciences

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Jillian Tyszkiewicz