Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Stacey heiden

322 E Michigan St,IN

Summary

Dynamic customer service professional with extensive experience at the Bureau of Motor Vehicles, excelling in complaint handling and active listening. Proven track record of enhancing customer satisfaction through effective issue resolution and CRM software proficiency. Recognized for boosting repeat business and maintaining a positive brand reputation in fast-paced environments.

Overview

17
17
years of professional experience

Work History

CSR 2

Bureau of Motor Vehicles
06.2021 - 04.2025
  • Managed high volumes of in person cusotmers, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

Store Supervison

Classic Cleaners
08.2018 - 06.2021
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Conducted inventory analysis to determine optimal stock levels.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted sales performance with targeted marketing strategies and in-store promotions.
  • Enhanced customer experience through attentive service and prompt resolution of issues.

Store Supervisor

Morellis Cleanes
06.2008 - 07.2018
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
  • Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
  • Improved store efficiency by implementing effective inventory management and product merchandising techniques.
  • Oversaw daily operations to ensure smooth and efficient store function.
  • Trained newly hired sales team in upselling techniques.
  • Submitted reports to senior management to aid in business decision-making and planning.

Education

High School Diploma -

Mt.Vernon High School
Fortville, IN
06-1993

Skills

  • Customer focus
  • Complaint handling
  • CRM software
  • Customer service
  • Active listening
  • Computer proficiency
  • Customer relations
  • Documentation
  • Account updating
  • Data entry
  • Scheduling
  • Office equipment proficiency

Timeline

CSR 2

Bureau of Motor Vehicles
06.2021 - 04.2025

Store Supervison

Classic Cleaners
08.2018 - 06.2021

Store Supervisor

Morellis Cleanes
06.2008 - 07.2018

High School Diploma -

Mt.Vernon High School

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Stacey heiden