Brittany Kern
Wooster,OH
Summary
Adaptable professional with 20+ years of working in customer service and management settings. Dedicated to providing every customer with top-notch service and support, communication and efficient management of needs. Quick learning, detail oriented and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Bureau Of Motor Vehicles
09.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Stayed up-to-date on Ohio laws and licensing requirements to complete accurate and efficient reviews.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
General Manager
Beulah Valley Farms
10.2014 - 12.2022
- Managed budget, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Designed employee recognition program which boosted productivity and improved morale.
- Oversaw activities directly related to making products or providing services
Medical Billing Specialist
American Health Associates
02.2015 - 09.2016
- Resolve or clarify codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors office staff
- Identify, compile, abstract, and code patient data, using standard classification systems
- Review records for completeness, accuracy, and compliance with regulations
- Protect the security of medical records to ensure that confidentiality is maintained
- Created new training manuals and criteria for existing and incoming employees
- Posted and adjusted payments from insurance companies.
- Trained new employees on multiple medical billing programs and data entry software.
- Collected payments and applied to patient accounts.
Education
Medical Assisting - Medical Assisting
Concorde Career College
Hollywood, FL05.2011
High School Diploma -
Western High School
Davie, FL06.2002
Skills
- Customer Relations
- Account Management
- POS Systems Expertise
- Customer Data Confidentiality
- Conflict Resolution
- Time Management
- Calm Under Stress
- Communicate Effectively
- Resolving Issues
- Quick Learner
Additional Information
- References available upon request
Hobbies
- Animal rescue
- Reading
- Boating
- Volunteer work
- Traveling
Timeline
Assistant Manager
Bureau Of Motor Vehicles
09.2022 - Current
Medical Billing Specialist
American Health Associates
02.2015 - 09.2016
General Manager
Beulah Valley Farms
10.2014 - 12.2022
Medical Assisting - Medical Assisting
Concorde Career College
High School Diploma -
Western High School
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